Included Health review
Benefits guidance, human support and virtual care in one employer- and health-plan platform.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Included Health brings benefits navigation, healthcare guidance and care delivery together for employers and health plans. Employees and covered members can use it to understand coverage, find in-network providers, get virtual care and seek help with claims or medical bills. It is suited to mid-market and enterprise organizations that want a connected member support offering rather than a standalone benefits directory. Access is available on the web and mobile apps, with phone and messaging also described as member channels.
The service extends beyond navigation into clinical support. Members can get personalized benefits recommendations and coverage guidance through Dot AI, while a human Care Team and clinicians handle more complex needs. The offering includes virtual primary, behavioral, urgent and specialty care, expert medical opinions, specialist referrals, provider matching and claims advocacy. This breadth may suit organizations looking to connect coverage questions to care options and follow-up support. Employers seeking only a lightweight benefits search tool may find this scope broader than necessary.
Included Health also positions itself as a connected benefits ecosystem, with partner integrations including Carrum Health, Employer Direct Healthcare, Hinge Health, SWORD Health and Virta Health. Support is listed as available 24/7, with email, phone, chat and documentation channels. According to the vendor's pricing information, organizations are directed to request a demo or consultation rather than choose from standard published software plans. Services and availability vary by employer or health plan, so buyers should assess the specific member offering and partner fit before proceeding. It is a stronger fit for organizations seeking navigation plus clinical care than for buyers who need transparent self-serve pricing or a narrowly focused tool.
Included Health pros and cons
- Where it wins
- Combines benefits guidance with Care Team and clinician support
- Offers provider matching, specialist referrals and virtual care
- Connects with health partners including Hinge Health and Virta Health
- Where it doesn't
- Pricing requires a sales conversation rather than published standard plans
- Services and availability vary by employer or health plan
- Supported languages are limited to one
Included Health fact sheet, pricing and score →
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