IHA Telephony Cloud Contact Center
IHA Telephony Cloud Contact Center: A broad call-center toolkit for teams routing voice and digital conversations. Ranked #86 of 120 in Call Center Software by our editors (3.0/10); pricing: Pricing on request; best for teams needing flexible deployment and omnichannel queues.
At a glance
- Editor score3.0 / 10
- PricingPricing on request
- Best forTeams needing flexible deployment and omnichannel queues
- Outbound dialerYes
- Facts checked23 Sep 2026
Where it wins
- Combines inbound queues, three dialer modes, IVR and skills-based routing
- Adds WhatsApp, email and live chat alongside voice in a shared agent console
- Supports cloud and self-hosted deployment with CRM and helpdesk integrations
Where it doesn't
- Contact-center plan amounts and billing periods are not published
- No plan-specific agent or recording-retention limits are stated
- Phone is the listed support channel, which may not suit every team
Our verdict on IHA Telephony Cloud Contact Center
IHA Telephony Cloud Contact Center brings inbound and outbound calling, ticketing and digital channels into one contact-center platform. Its stated audience spans support teams, BPOs, healthcare organizations, insurers, banks and other high-volume operations. Cloud and self-hosted deployment give buyers a choice about where to run it, while queues, skills routing and multilevel IVR address the flow of inbound work. Predictive, progressive and preview dialers cover outbound campaigns, and the browser-based webphone gives agents a browser-based calling option.
The product’s breadth is its main operational draw. Agents can handle WhatsApp, email and live chat as well as voice in a shared console, with integrations for Zoho, LeadSquared, Salesforce, Freshdesk, HubSpot and Bitrix24. Ticket ownership and SLAs connect customer interactions to follow-up work. Supervisors have live listen, whisper and barge-in monitoring, searchable call recordings, real-time wallboards and historical analytics. That makes the feature mix relevant to teams that need both live oversight and a record of contact-center activity, rather than a voice-only queue or dialer.
According to the vendor’s pricing page, contact-center plan amounts and billing periods are not exposed, so buyers should request a quote and clarify costs directly. The product description also does not specify plan-level agent or recording-retention limits, details that matter when sizing a deployment. Phone support and SSO/SAML are listed; around-the-clock support is also stated. Choose IHA when deployment flexibility and voice-plus-digital handling are priorities and the organization can evaluate fit with the vendor. A team seeking transparent published plan pricing or clearly stated capacity limits may prefer to compare alternatives before committing.
Your product? Our editors can test IHA Telephony Cloud Contact Center in depth and publish a review, labelled as paid · from $149/mo →
IHA Telephony Cloud Contact Center pricing
IHA Telephony Cloud Contact Center fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Inbound calling | Yes |
| Outbound dialer | Yes |
| IVR builder | Yes |
| Digital channel scope | Omnichannel |
| Workforce management | Not verified |
| Maximum agents | Not verified |
| Recording retention | Not verified |
| Deployment | Cloud, Self-hosted |
| Platforms | Web |
| Compliance & security | SSO/SAML |
| Support | Phone · 24/7 |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 6 integrations: Zoho, LeadSquared, Salesforce, Freshdesk, HubSpot, Bitrix24 |
| Pricing | Pricing on request (source) |
| Website | thetelephony.co |
| Facts checked | 23 Sep 2026 |
IHA Telephony Cloud Contact Center integrations
IHA Telephony Cloud Contact Center lists 6 integrations on its own site.
- Zoho
- LeadSquared
- Salesforce
- Freshdesk
- HubSpot
- Bitrix24
Alternatives to IHA Telephony Cloud Contact Center
- Genesys Cloud CXA broad omnichannel contact-center platform for enterprises with annual plans from $75 per user monthly.9.4
- Amazon ConnectA broad, usage-based contact center service for organizations built around AWS.9.3
- NICE CXoneMature omnichannel contact center software for enterprises with complex service needs.9.2
See all IHA Telephony Cloud Contact Center alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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