HR Duo Employee Relations review
A guided case-management workspace for documenting and tracking employee relations matters.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
HR Duo Employee Relations gives HR teams a structured workspace for grievances, disciplinary matters, welfare concerns and performance issues. Teams can create cases for formal and informal concerns, follow guidance tailored to the case type and track progress from open to resolved. Its web and mobile apps suit small teams that need to document matters away from a desk, while its stated fit also spans mid-market and enterprise organisations.
The case record brings notes, meeting records, outcomes and supporting documents together in chronological order. A timestamped, uneditable audit trail helps preserve a record of case activity, and role-based access is included. Templates cover grievance and disciplinary correspondence, with secure e-signatures for formal letters. Cases can also be linked to employee profiles, connecting casework with employee records. This combination makes the product a fit for teams that need process guidance and organized documentation, rather than a tool focused only on storing files or logging complaints.
Case summaries can be exported for legal or tribunal use, and GDPR is listed among the product's compliance attributes. According to HR Duo's pricing description, costs are tailored to organisational requirements and provided by quote, so buyers should expect to discuss needs with sales rather than select a published tier; there is no free plan. Email is the listed support channel. Small HR teams looking for guided mobile grievance documentation may find the focus appropriate, while buyers who need published pricing or a broader, specified integration ecosystem should compare alternatives before choosing.
HR Duo Employee Relations pros and cons
- Where it wins
- Guided processes and status tracking for each case type
- Chronological records, supporting documents and a timestamped audit trail
- Template letters, e-signatures and exportable case summaries
- Where it doesn't
- Pricing is provided by quote rather than a published plan
- No free plan
- Email is the listed support channel
HR Duo Employee Relations fact sheet, pricing and score →
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