HMobile Lost & Found review
Structured item records and custody histories for hotel teams, without automated matching or a claim portal.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
HMobile Lost & Found helps hotel teams register and manage property guests leave behind. Staff can add an item's type, description, photos, location, date and time, then record where it is stored and update its status as it moves through the hotel's process. Search and filters help front-office staff check records when responding to guest inquiries. The product is suited to hotels that want structured internal tracking across web and Android, rather than a guest-facing claims workflow.
The workflow covers more than initial intake: teams can update storage details, follow statuses such as stored, pending shipment or returned to guest, and view status-history progress. Retention periods can be configured by item type, with the item's status updated when the period expires. These controls support consistent handling of items over time, while matching an item to an inquiry remains manual. Hotels seeking automatic matching or a public portal where guests can submit claims should consider a product built around those functions instead.
The product is available through quote-based plans. HMobile Herramientas is described for hotels wanting a single HMobile tool and includes launch and personalized support. HMobile One covers hotel operations across departments, includes all HMobile tools, and adds personalized launch and support. HMobile Corporate is aimed at centralized information and management across hotels, with corporate configurations and reporting. A 60-day free trial is advertised. The product runs in the cloud and on mobile, and can be accessed in a browser on a computer, tablet or phone. Choose it when internal registration, custody records and retention controls are the priority; look elsewhere if transparent listed pricing or a public claim portal is essential.
HMobile Lost & Found pros and cons
- Where it wins
- Records item details, photos, location, storage and status history
- Search, filter and sort records when responding to guest inquiries
- Retention periods can be configured by item type
- Where it doesn't
- Item matching is manual
- No public-facing claim portal for guests
- Pricing is quote-based
HMobile Lost & Found fact sheet, pricing and score →
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