HelpBird review
Affordable website chat with routing, team tools, AI replies, and a 15-day trial.
Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026
HelpBird is a website live-chat and shared-inbox product for small businesses and support teams. A one-script widget adds live two-way chat to a website, while agents can manage conversations, route requests, use saved replies, add internal notes, review contact history, and collect CSAT ratings. It also includes a searchable Help Center inside the widget, visitor tracking, SLA targets, outbound campaigns, and proactive broadcasts. HelpBird fits teams that want core website support operations without paying for a large communications suite.
Pricing is structured across four paid monthly plans. Starter costs $3 per month for one agent seat, unlimited conversations, an agent inbox, auto-greeting, and email support. Basic costs $9 per month for up to three seats and adds saved replies, assignment, internal notes, CSAT ratings, email transcripts, custom colors, and branding removal. Pro costs $29 per month for up to 10 seats, AI auto-reply, support analytics, JWT authentication, webhooks, conversation tags, full history, and priority support. Enterprise costs $99 per month with unlimited seats, SLA and 24/7 support, custom feature requests, and a self-hosted option. A 15-day free trial is available.
Platform options include web, API, and self-hosted deployment, while listed integrations cover Slack, Zapier, Shopify, WordPress, Wix, and Squarespace. That combination supports website operators, online stores, and teams connecting chat workflows to common site or automation tools. HelpBird is a strong fit for budget-conscious teams that primarily need website chat, a shared inbox, and progressively richer support controls. Teams requiring chat channels beyond websites or a wider integration footprint should consider alternatives with broader channel coverage.
HelpBird pros and cons
- Where it wins
- Starter costs $3/month with unlimited conversations.
- Shared inbox includes routing, assignments, notes, and SLA tracking.
- Higher plans add AI replies, analytics, webhooks, and self-hosting.
- Where it doesn't
- No $0 plan is available.
- Chat channels are focused on website chat.
- AI auto-reply starts at the $29/month Pro plan.
HelpBird fact sheet, pricing and score →
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