HealthHero EAP review
A broad EAP with low annual per-user pricing and higher-tier whole-health services.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
HealthHero EAP is an employee assistance programme for UK employers and their workforces. It combines confidential counselling, trauma support, structured therapy, legal and financial guidance, online CBT, self-help resources, manager support and critical-incident services. Employees can access support by phone or video, alongside digital booking and self-help through the My HealthHero app on web, iOS and Android. It is suited to employers seeking broad employee wellbeing coverage across core EAP needs and additional clinical services.
Pricing is divided into four annual tiers. Essentials costs £0.34 per user per month and includes the app and platform, self-help content, online CBT, digital booking and referral management, plus structured virtual and face-to-face counselling. EAP Core costs £0.60 and adds 24/7 in-the-moment counselling, a trauma-support phone line, and legal and financial guidance. EAP Advanced costs £1.44 and adds unlimited virtual GP consultations. EAP 360° costs £1.77 and adds a virtual physiotherapy assessment with 6 sessions, plus a virtual dietitian assessment with 3 sessions. Rates are plus VAT and based on annual terms, employee counts and a minimum annual fee.
The main distinction is breadth: HealthHero EAP can extend from digital-first support into counselling, crisis response and whole-health services without changing providers. Its published feature set also includes anonymised reporting and manager support, which may help employers oversee programme use while preserving confidentiality. The trade-off is that the broader clinical offering sits on higher tiers, while structured counselling is typically limited to 6 or 8 sessions per referral; the Essentials plan does not specify one fixed number. Employers wanting affordable access to a wide EAP foundation should consider HealthHero EAP, while those needing only a narrowly defined service may prefer a simpler package.
HealthHero EAP pros and cons
- Where it wins
- Four paid tiers from £0.34 per user per month annually
- 24/7 counselling, trauma support, legal and financial guidance
- Higher tiers add virtual GP, physiotherapy and dietitian services
- Where it doesn't
- No free plan; all packages are paid
- Published rates are based on annual terms and plus VAT
- Some counselling and clinical services depend on plan limits
HealthHero EAP fact sheet, pricing and score →
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