Gist review
A capable free chat and messaging platform with clear upgrades for growing support teams.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Gist is customer communication and CRM software for businesses that want to engage website visitors and customers through live chat, messaging, email, and automated bots. Its feature set covers a collaborative team inbox, visitor and event tracking, lead qualification, knowledge-base publishing, forms, meetings, marketing automation, and mobile apps. It suits teams that want customer messaging alongside support and basic engagement tools rather than a chat widget alone.
The free Support Free Forever plan includes live chat, a team inbox, unlimited conversation history, web, email, and push notifications, plus iOS and Android apps for 2 support seats. Support Professional costs $29 per month and adds email forwarding, Facebook and Twitter integrations, in-app messages, automated chat triggers, a lead qualification bot, and 5 support seats. Support Premium costs $99 per month and adds custom chatbots, voice and video calls, surveys, product tours, live view, and automated assignment rules. A 14-day free trial is also available.
Gist fits teams that need multiple messaging channels and a wider customer communication workflow. Its published integrations include Zapier, WordPress, Segment, WooCommerce, Stripe, Google Calendar, Zoom, Facebook, Make, and Google Analytics, while the category specifications list 43 integrations. Web, iOS, Android, API access, REST API support, and webhooks broaden its deployment options. Choose Gist for a free starting point with room to add automation and richer support features; choose an alternative if your priority is staying within a 2-seat free plan or avoiding paid tiers for advanced capabilities.
Gist pros and cons
- Where it wins
- Free plan includes live chat, inbox, history, notifications, and mobile apps
- Supports website, email, Facebook, Twitter, and in-app messaging
- Includes bots, visitor tracking, workflows, knowledge base, and API access
- Where it doesn't
- Free plan is limited to 2 support seats
- Advanced features require the $29 or $99 monthly plans
- Premium capabilities such as calls and custom bots start at $99 monthly
Gist fact sheet, pricing and score →
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