GetSetReply review
A multi-platform salon reputation tool with AI drafting, review funnels, and benchmarking.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
GetSetReply is reputation management software for salons and other local businesses. It brings reviews from supported platforms into one inbox, analyzes sentiment and themes, drafts responses in selected AI personalities, and provides review analytics. Salon workflows can send review requests by SMS or email after appointments, include stylist names, and route private feedback to the business. Review funnels, QR codes, customer outreach, and competitor tracking extend the product beyond response drafting.
Pricing is organized around location coverage and billing term. Starter costs $29 per month for one location with monthly billing, or $23 per location per month with annual billing. It includes review analysis and drafted replies, 100 credits per month, review funnel links and QR codes, an analytics suite, and four AI personalities. Professional costs $59 per location per month monthly or $47 annually, supports up to five locations, and adds 100 credits per location, custom AI personalities, AI Clone, monthly reports, and priority support. Enterprise costs $250 per location per month monthly or $200 annually, with unlimited locations, 300 credits per location, and engineering support for custom needs. A 30-day trial is available, and the product does not have a permanently free tier.
Platform coverage is a central strength. GetSetReply supports Google, Yelp, TripAdvisor, DoorDash, Trustpilot, Etsy, Facebook, and Square POS, while its web-based workspace combines supported review activity with analytics and sentiment trends. The review funnel gives salons a way to request public reviews while routing private feedback internally. AI personalities and selectable voices can help organize response drafting, but replies still require publication by the business. Salons wanting a shared review workflow, outreach tools, and competitor benchmarking should consider GetSetReply; businesses needing automatic response publishing or a permanently free option should look elsewhere.
GetSetReply pros and cons
- Where it wins
- Combines review inbox, sentiment analysis, and response drafting
- Sends SMS and email review requests with private feedback routing
- Supports competitor benchmarking and integrations including Square POS
- Where it doesn't
- Starter supports only 1 location
- AI drafts responses but does not publish them automatically
- No permanently free tier
GetSetReply fact sheet, pricing and score →
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