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Genesys Cloud Quality Management pricing

#3 of 31 in Contact Center Analytics SoftwareContact Center Quality Assurance SoftwareCustomer Service QA Software

Genesys Cloud Quality Management costs from $75/user/mo on its cheapest paid plan; 4 plans in all, as listed on genesys.com — prices checked 20 Sep 2026.

9.1/10Editor score
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Genesys Cloud Quality Management pricing at a glance

Plans Paid No free plan — trial or paid only. Prices checked 20 Sep 2026.
See plans on genesys.com

Genesys Cloud Quality Management plans & pricing

PlanPriceKey limits
Genesys Cloud CX 1$75/user/mo billed annually
  • Voice channel
  • Call routing
  • Analytics and reporting
  • Voice and digital interaction recording plus screen recording
  • Speech and text analytics
Genesys Cloud CX 2$115/user/mo billed annually
  • Digital channels
  • Omnichannel routing
  • Quality assurance and compliance
  • Analytics and reporting
  • Speech and text analytics
Genesys Cloud CX 3$155/user/mo billed annually
  • Full workforce engagement management capabilities
  • Quality assurance and compliance
  • Workforce management
  • Forecasting and scheduling
  • Speech and text analytics
Genesys Cloud CX 4$240/user/mo billed annually
  • 30 AI Experience tokens per named agent

Prices as published by the vendor on genesys.com, checked 20 Sep 2026; taxes and regional pricing may differ. We do not change a plan's price or its limits — this table is what the vendor's own pricing page said on that date.

What the price includes

  • Built for
    Small business, Mid-market, Enterprise
  • Integrations
    5 integrations: Salesforce, ServiceNow, Amazon Lex, Google Cloud, AppFoundry apps
  • Free plan
    No
  • Paid from
    $75/user/mo
  • Real-time monitoring
    Yes

Our full Genesys Cloud Quality Management verdict, fact sheet and score →

Prices checked by iTechGuides Editors · Editorial team · Updated Oct 2026

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