Genesys Cloud for Salesforce
Genesys Cloud for Salesforce: A focused Genesys Cloud connector for Salesforce, now in deprecated maintenance mode. Ranked #8 of 21 in Genesys AppFoundry Marketplace by our editors (7.8/10); pricing: Pricing on request; best for salesforce teams maintaining Genesys Cloud workflows.
At a glance
- Editor score7.8 / 10
- PricingPricing on request
- Best forSalesforce teams maintaining Genesys Cloud workflows
- App typeIntegration
- Founded1990 · Menlo Park, California, USA
- Facts checked24 Sep 2026
Where it wins
- Brings Genesys Cloud call-center interactions into Salesforce
- Supports IVR screen pops and record creation or updates
- Connects with Service Cloud, Lightning, Omni-Channel and High Velocity Sales
Where it doesn't
- Deprecated effective March 23, 2026; no new features are planned
- Maintenance mode means only minor updates until retirement
- Pricing and trial availability depend on sign-in or sales
Our verdict on Genesys Cloud for Salesforce
Genesys Cloud for Salesforce embeds Genesys Cloud contact-center capabilities in Salesforce for teams that handle customer interactions in Salesforce. Its documented functions include interaction handling, user inboxes, screen pops and record logging. The integration is a focused CRM connector, rather than a broad marketplace platform, and is aimed at mid-market and enterprise organizations. Its lifecycle status is central to any buying decision: Genesys says it was deprecated effective March 23, 2026 and entered maintenance mode, with only minor updates until retirement and no new features planned.
The connector is delivered through a Salesforce managed package, with administrators configuring a call center and assigning permissions across Salesforce and Genesys Cloud. It uses OAuth-based Salesforce connected-app authentication. Documented workflow features include screen-pop cases based on IVR selections, creating or updating Salesforce records during interactions, and email-to-case creation. It connects with Salesforce Service Cloud, Lightning Experience, Omni-Channel and High Velocity Sales. This makes it relevant where those Salesforce environments are already part of an operation, but the integration's scope is to bring Genesys interactions into Salesforce rather than serve as a general-purpose marketplace platform.
According to the vendor's pricing information, the model is quote-based; AppFoundry pricing and trial availability depend on sign-in or sales. The deprecation status should weigh more heavily than feature coverage for new deployments: buyers seeking a connector with a continuing feature roadmap should consider alternatives. Existing teams that need to maintain supported Genesys Cloud workflows in Salesforce may still find the documented interaction and record-handling functions pertinent, while anyone choosing a long-term foundation should account for the stated retirement path.
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Genesys Cloud for Salesforce pricing
Genesys Cloud for Salesforce fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| App type | Integration |
| Genesys edition | Cloud |
| Pricing model | Quote |
| Install method | Oauth |
| Free trial | Not verified |
| Deployment model | Cloud |
| Deployment | Cloud |
| Platforms | Web |
| Support | Docs, Community |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Integrations | 4 integrations: Salesforce Service Cloud, Salesforce Lightning Experience, Salesforce Omni-Channel, Salesforce High Velocity Sales See all → |
| Pricing | Pricing on request (source) |
| Website | genesys.com |
| Facts checked | 24 Sep 2026 |
Genesys Cloud for Salesforce integrations
Genesys Cloud for Salesforce lists 4 integrations on its own site.
- Salesforce Service Cloud
- Salesforce Lightning Experience
- Salesforce Omni-Channel
- Salesforce High Velocity Sales
See all Genesys Cloud for Salesforce integrations →
Alternatives to Genesys Cloud for Salesforce
- Amazon LexA usage-priced bot service with visual design, AI features, and Genesys Cloud CX integration.9.2
- CognigyA flexible platform for enterprise teams building multichannel AI agents and service flows.8.8
- Kore.aiA low-code conversational AI platform with broad integrations and flexible deployment.8.7
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Genesys Cloud for Salesforce vs the competition
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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