FromUsers review
A low-cost option for unmoderated research, with broad study and analysis features.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
FromUsers is a user-research platform for UX researchers, market researchers, and product teams. It combines surveys, unmoderated usability tests for prototypes and live products, and in-product feedback through a JavaScript SDK. Teams can distribute studies through links, email, or Prolific, then collect screen, camera, microphone, audio, and video responses. Its web, iOS, Android, and API availability supports research across product and participant workflows.
The Coffee Plan costs $10 per user per month when billed monthly, or $100 per user per year with annual billing. It includes 1 seat, 3 active studies, unlimited own testers, 100 responses per study, and 20 questions per study. Pro adds unlimited active studies, unlimited responses per study, unlimited study length, video and audio responses, session recordings, and transcription. Custom adds custom storage and AI usage, custom panel access, SSO and SAML login, a dedicated success manager, custom legal and DPA terms, and research coaching. The plan structure gives small teams a clear low-cost entry point while reserving higher-volume research and administrative controls for paid tiers.
FromUsers is particularly capable for mixed-methods unmoderated work. Advanced question types, logic, multilingual support, random assignment, conditional logic, and experimentation support more structured studies, while charts, AI summaries, transcripts, custom dashboards, and a research repository help organize findings. Integrations with Figma, ProtoPie, Adobe XD, Prolific, SendPulse, and the FromUsers JavaScript SDK connect study creation, recruitment, and product feedback. Choose it for affordable surveys and unmoderated testing across prototypes or live products. Teams centered on moderated interviews or sessions should choose a platform built around that workflow instead.
FromUsers pros and cons
- Where it wins
- Starts at $10 per user per month
- Supports surveys, prototypes, live products, and in-product feedback
- Includes recordings, transcription, experimentation, and dashboards
- Where it doesn't
- No free plan
- Coffee Plan allows 3 active studies and 100 responses per study
- Focused on unmoderated research rather than moderated studies
FromUsers fact sheet, pricing and score →
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