Floo AI Customer Support Agent
Floo AI Customer Support Agent: A pay-per-minute voice agent for multilingual Tier-1 support and ticket workflows. Ranked #4 of 30 in Customer Service Voicebots by our editors (8.3/10); pricing: Paid; best for teams wanting low-cost pay-per-minute support.
At a glance
- Editor score8.3 / 10
- PricingPaid
- Best forTeams wanting low-cost pay-per-minute support
- Free planNo
- Paid from$0.09/unit usage-based
- Human handoffYes
- Founded2014 · Pune, Maharashtra, India
- Facts checked20 Sep 2026
Where it wins
- Starts at $0.09 per minute with 20+ language support
- Retrieves cited answers from documents, URLs, wikis, and databases
- Transfers calls with transcripts, context, intent, and sentiment
Where it doesn't
- No free plan is available
- Provider swaps are limited to selected paid tiers
- White-label dashboard access is limited to Business and Enterprise
Our verdict on Floo AI Customer Support Agent
Floo AI Customer Support Agent is a cloud voice-agent platform for teams handling routine inbound customer support calls. It retrieves answers from connected help centers, product documentation, internal wikis, URLs, databases, and other supported knowledge sources, then creates or updates tickets. The product also supports human transfer with conversation context, transcripts, intent, and sentiment. Its positioning fits SaaS, ecommerce, healthcare, and other organizations that need multilingual, after-hours, or overflow phone coverage.
Pricing is pay per minute across seven listed plans. Starter costs $0.09 per minute and includes Cartesia Sonic-3, GPT-4o mini, Deepgram Nova-3, 20+ language support, and 50 free minutes at signup. Pro is $0.14 per minute and adds ElevenLabs Flash voice plus STT, LLM, and TTS provider swapping. Business costs $0.19 per minute and includes Claude Haiku reasoning and a white-label dashboard. Enterprise is $0.29 per minute with Claude Sonnet reasoning, ElevenLabs Multilingual, a 99.95% uptime SLA, and white-labeling. Floo Max costs $0.49, Global Max $0.55, and Indian Native $0.18 per minute; these plans include multilingual support and provider swapping, with Indian Native also offering built-in INR billing.
Its operational scope extends beyond voice answering. Floo supports ticket triage, intent-based routing, sentiment-based escalation, contextual human handoff, CRM and workflow synchronization, and 24/7 after-hours coverage. Integrations include Zendesk, Intercom, Freshdesk, Salesforce, HubSpot, Pipedrive, Zapier, REST API, Google Calendar, and Cal.com, with web and API access. Choose Floo for low-cost, multilingual inbound support tied to helpdesk and CRM workflows. Teams seeking a free entry point, or provider flexibility on every tier, should consider alternatives.
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Floo AI Customer Support Agent pricing
All 7 Floo AI Customer Support Agent plans and prices →
Floo AI Customer Support Agent fact sheet
| Free plan | No |
|---|---|
| Paid from | $0.09/unit usage-based |
| Monthly call minutes | Not verified |
| Human handoff | Yes |
| Knowledge sources | documents, PDFs, DOCX, Markdown, text files, URLs, help centers, product documentation, internal wikis, databases |
| Supported languages | Not verified |
| Phone number included | Not verified |
| Helpdesk integrations | Zendesk, Intercom, Freshdesk, Salesforce |
| Deployment | Cloud, Self-hosted |
| Platforms | Web |
| Compliance & security | GDPR, HIPAA |
| Support | Email, Phone, Docs |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 10 integrations: Zendesk, Intercom, Freshdesk, Salesforce, HubSpot, Pipedrive … See all → |
| Pricing | Paid (source) |
| Website | flooai.com |
| Facts checked | 20 Sep 2026 |
Floo AI Customer Support Agent integrations
Floo AI Customer Support Agent lists 10 integrations on its own site.
- Zendesk
- Intercom
- Freshdesk
- Salesforce
- HubSpot
- Pipedrive
- Zapier
- REST API
- Google Calendar
- Cal.com
See all Floo AI Customer Support Agent integrations →
Alternatives to Floo AI Customer Support Agent
- PolyAIA multilingual, voice-first platform for complex enterprise service conversations.8.9
- ReplicantA broad enterprise voicebot platform with workflows, handoff, analytics, and failover.8.7
- ParloaA broad, enterprise-focused platform for deploying and governing voice and digital AI agents.8.5
See all Floo AI Customer Support Agent alternatives →
Floo AI Customer Support Agent vs the competition
- Floo AI Customer Support Agent vs PolyAI
- Floo AI Customer Support Agent vs Replicant
- Floo AI Customer Support Agent vs Parloa
- Floo AI Customer Support Agent vs AssistYou
- Floo AI Customer Support Agent vs Decagon
- Floo AI Customer Support Agent vs boost.ai
Compare Floo AI Customer Support Agent with any tool side by side →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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