flock review
A web-based waitlist for venues that want QR joining and WhatsApp updates.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
flock is a restaurant waitlist and queue management system for venues that want guests to join digitally without downloading an app. Guests scan a QR code, enter the queue from a mobile web page, view their live position and approximate wait, and receive WhatsApp updates when their table is ready. Staff manage the live queue through a dashboard, while owners can review queue analytics, export history as CSV, and manage multiple venues under one account. It is particularly suited to small restaurants already using WhatsApp for guest communication.
The subscription includes unlimited WhatsApp queue notifications, a real-time guest status page, staff access for any number of team members, built-in analytics, CSV export, and multi-venue support. A 14-day free trial is available, and the product does not offer a free plan. The plan structure is straightforward for operators who want the listed queue, notification, reporting, and venue-management functions together rather than separate feature tiers. Venues evaluating costs should review the current subscription terms before choosing it for multiple locations.
Its strongest fit is a WhatsApp-centered, web-only workflow: QR joining, online check-in, live queue controls, approximate wait display, and one-tap notification or calling cover the core guest journey. The product keeps the experience accessible for guests because no app download is required. However, venues that need native mobile applications, broader notification-channel coverage, or a queue tool outside the web may prefer an alternative. Choose flock when WhatsApp and simple digital queue management are central requirements; look elsewhere when platform breadth or multichannel messaging matters more.
flock pros and cons
- Where it wins
- QR joining with live position and approximate wait display
- Unlimited WhatsApp notifications and one-tap guest calling
- Analytics, CSV export and multi-venue management in one account
- Where it doesn't
- No free plan is available
- Platform coverage is limited to the web
- Notifications are centered on WhatsApp rather than multiple channels
flock fact sheet, pricing and score →
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