FixMyStreet review
A free, open-source reporting portal for routing and tracking local street problems.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
FixMyStreet is an open-source platform for public websites where people report street problems such as potholes and broken street lights. It uses each report's location and problem category to route the issue to the responsible authority. Residents can view reports publicly, post updates, and subscribe to alerts, while authorities receive staff features for managing reports. Its audience is local, regional, or national authorities that want a citizen reporting portal they can operate themselves.
The software is free and supports self-hosted deployment. Operators can customise maps, administrative boundaries, and platform behaviour for their area. Reports can be sent by email or through a web service such as Open311, giving authorities a defined integration path for intake and routing. This model suits organisations that want control over deployment and configuration, but it also places installation and customisation work with the operator. Community support and documentation are the listed support channels.
FixMyStreet's focus is public issue reporting rather than continuous city operations. Its useful workflow combines location-based routing, public visibility, report updates, subscriptions to alerts, and duplicate-report prevention. Authorities can also use custom maps and boundaries to reflect local administration. The platform does not provide real-time monitoring or sensor-data ingestion, so organisations seeking live infrastructure telemetry or broader city-operations monitoring should consider a different type of smart-cities system. Choose FixMyStreet when a free, open-source, self-hosted citizen reporting portal is the priority; look elsewhere when managed deployment or real-time city monitoring is central.
FixMyStreet pros and cons
- Where it wins
- Free, open-source deployment with self-hosted control
- Routes reports by location and category through email or Open311
- Public reports, alerts, duplicate prevention, and authority staff tools
- Where it doesn't
- Requires authorities to install and customise the platform
- No real-time monitoring or sensor-data ingestion
- Support is centered on community resources and documentation
FixMyStreet fact sheet, pricing and score →
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