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First Due review

#7 of 23 in Public Safety softwareFire Department Software

A cloud platform spanning incident response, prevention, staffing, assets and training.

8.8/10Editor score
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First Due8.8 Visit First Due

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

First Due brings operational tools for fire and EMS agencies into a cloud-based platform. Its scope reaches from incident documentation and electronic patient care reporting (ePCR) to prevention, scheduling, assets, training and incident command. Field personnel can access incident information through the web application or native iOS and Android apps, receive dispatch notifications, route to calls and update responder status. That breadth makes it relevant to departments looking to connect administrative and field workflows, rather than buy a single-purpose reporting tool.

The platform’s integration options support its role across dispatch and response workflows. First Due connects to CAD systems and names Hexagon, CentralSquare and GeoComm among its integrations; it also lists Esri, OneDose, Handtevy and Pulsara. The feature set includes CAD dispatch data, mobile routing and status updates, a digital incident command board, and mapping and pre-incident planning. Prevention teams can work with inspections, permitting and invoicing, while other modules cover personnel, inventory, work orders, certifications and reporting. Agencies should weigh this integrated scope against their existing systems and the workflows they actually need to bring together.

Pricing follows a contact-sales model, with prospective customers directed to request a demo rather than choose from published prices. First Due describes its software as cloud-based and offers web and mobile access; cloud deployment is the stated option. The vendor lists phone support and SOC 2 compliance. Departments seeking broad operational coverage across response, prevention and administration may find the platform’s range a fit. Agencies looking only for a focused incident-reporting or scheduling tool, or requiring on-premises deployment, may prefer to evaluate narrower or differently deployed alternatives.

First Due pros and cons

  • Where it wins
    • Combines incident reporting, ePCR, CAD workflows and mobile response.
    • Covers inspections, scheduling, personnel, assets, training and command.
    • Connects with CAD systems and public-safety tools including Esri and Hexagon.
  • Where it doesn't
    • Broad module coverage may be more than a narrowly focused agency needs.
    • Pricing is provided through a sales conversation rather than published plans.
    • Cloud deployment may not suit agencies requiring on-premises software.

First Due fact sheet, pricing and score →

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