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Evolve IP Contact Centre

Paid#95 of 120 in Call Center Software

Evolve IP Contact Centre: A broad omnichannel contact centre with routing, AI insights and API-based CRM connectivity. Ranked #95 of 120 in Call Center Software by our editors (3.0/10); pricing: Pricing on request; best for remote omnichannel teams with API needs.

3.0/10Editor score

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Evolve IP Contact Centre3.0 Visit Evolve IP

At a glance

Editor score
3.0 / 10
Pricing
Pricing on request
Best for
Remote omnichannel teams with API needs
Facts checked
22 Sep 2026

Where it wins
- Covers voice, email, text, webchat, WhatsApp and social media
- Combines skills routing, callbacks, IVR and remote agent access
- Adds AI transcription, sentiment analysis and supervisor alerts
Where it doesn't
- Pricing is handled through contact sales
- Named integrations focus on Microsoft Teams, Cisco Webex and CRM platforms
- SOC 2 scope and report date require confirmation with Evolve IP

Our verdict on Evolve IP Contact Centre

Evolve IP Contact Centre is a cloud-based omnichannel contact centre solution for organisations managing customer interactions across voice, email, text, webchat, WhatsApp and social media. It is aimed at remote customer service teams that need inbound calling, IVR, skills-based routing, queue callbacks and workforce management in one operating environment. Web access and standards-based APIs also suit teams connecting contact-centre workflows with existing business systems.

Pricing is handled through contact sales rather than published plans, so the buying process is oriented toward a configured business deployment. The platform connects with Microsoft Teams, Cisco Webex and CRM platforms, with CRM integration available through standards-based APIs. That makes it a fit for organisations that need contact-centre capabilities alongside collaboration and telephony systems, while teams seeking a broad catalogue of named, ready-made integrations may need to assess the fit more closely.

Its strongest functional area is operational visibility across a distributed contact centre. Call recording can add voice AI transcription and sentiment analysis, while advanced reporting and data capture support review of customer interactions. Real-time supervisor alerts span more than 100 metrics, and skills-based routing, callbacks and omnichannel queues help direct work across channels. Evolve IP Contact Centre is suited to teams that value channel breadth, remote access and API connectivity. Organisations looking for a narrowly focused calling tool or a buying process based on clearly published plans should consider alternatives.

Your product? Our editors can test Evolve IP Contact Centre in depth and publish a review, labelled as paid · from $149/mo →

Evolve IP Contact Centre pricing

Plans Pricing on requestPaid No free plan — trial or paid only. Prices checked 22 Sep 2026.

See plans on evolveip.com

Evolve IP Contact Centre fact sheet

Free plan	Not verified
Paid from	Not verified
Inbound calling	Yes
Outbound dialer	Not verified
IVR builder	Yes
Digital channel scope	Omnichannel
Workforce management	Yes
Maximum agents	Not verified
Recording retention	Not verified
Deployment	Cloud
Platforms	Web
Compliance & security	ISO 27001, HIPAA, PCI DSS, SOC 2
Support	Email, Phone
Built for	Small business, Mid-market, Enterprise (editorial estimate)
Integrations	3 integrations: Microsoft Teams, Cisco Webex, CRM platforms
Pricing	Pricing on request
Website	evolveip.com
Facts checked	22 Sep 2026

Evolve IP Contact Centre integrations

Evolve IP Contact Centre lists 3 integrations on its own site.

Microsoft Teams
Cisco Webex
CRM platforms

Alternatives to Evolve IP Contact Centre

See all Evolve IP Contact Centre alternatives →

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The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used Evolve IP Contact Centre for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.

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Featured on iTechGuides

Evolve IP Contact Centre is listed in our Call Center Software directory. Add the badge to your site — it links back to this page.

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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Last updated 7 Oct 2026 · How we research and update