eGain Conversation Hub
eGain Conversation Hub: A broad omnichannel hub for teams adding AI to existing contact-center systems. Ranked #55 of 120 in Call Center Software by our editors (4.0/10); pricing: Pricing on request; best for teams adding AI to existing contact-center systems.
At a glance
- Editor score4.0 / 10
- PricingPricing on request
- Best forTeams adding AI to existing contact-center systems
- Founded1997 · Sunnyvale, California, United States
- Facts checked22 Sep 2026
Where it wins
- Covers messaging, social, chat, email, cobrowse, video, and phone
- Adds AI response drafts and knowledge-guided agent assistance
- Connects with major CRM, telephony, and contact-center systems
Where it doesn't
- Pricing requires contacting sales
- Teams seeking outbound dialing should evaluate alternatives
- IVR and workforce-management needs may require another product
Our verdict on eGain Conversation Hub
eGain Conversation Hub is an enterprise customer-engagement platform for organizations managing customer conversations across multiple channels. Its scope includes messaging, social, chat, email, cobrowse, video, and phone, with a modern omnichannel desktop for interaction handling, customer-history visibility, routing, and agent support. It is particularly suited to teams that already operate contact-center systems and want to add AI assistance without narrowing their service operation to a single digital channel.
The platform’s strongest area is channel and ecosystem breadth. Agents can work with web chat, WhatsApp, Apple Messages for Business, X Direct Messages, Facebook Messenger, SMS, email, social interactions, and phone controls through CallTrack, including softphone and screen pop capabilities. Published APIs support a Bring Your Own Channel approach, while connectors cover systems from Adobe, Avaya, Amazon Connect, Cisco, Five9, Genesys, Talkdesk, Microsoft Dynamics, Microsoft Teams, and others. That combination makes Conversation Hub a fit for organizations with established CRM, telephony, and contact-center investments.
AI-generated and personalized response drafts, knowledge-guided assistance, automated routing, and flexible workflows give the product a clear focus on agent productivity and coordinated service delivery. According to the vendor’s pricing presentation, Conversation Hub uses a contact-sales model and is promoted with an “Ask for demo” call to action rather than a published product price. Teams should choose it when omnichannel coverage, integrations, APIs, and AI-supported engagement are priorities. Organizations specifically looking for a documented outbound dialer, IVR builder, or workforce-management capability should compare alternatives before selecting it.
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eGain Conversation Hub pricing
eGain Conversation Hub fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Inbound calling | Yes |
| Outbound dialer | Not verified |
| IVR builder | Not verified |
| Digital channel scope | Omnichannel |
| Workforce management | Not verified |
| Maximum agents | Not verified |
| Recording retention | Not verified |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | SOC 2, GDPR, HIPAA, PCI DSS |
| Support | Email, Phone, Docs |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Integrations | 19 integrations: Adobe, Apple Business Chat, Atlassian Jira, Avaya, Amazon Connect, Cisco … |
| Pricing | Pricing on request (source) |
| Website | egain.com |
| Facts checked | 22 Sep 2026 |
eGain Conversation Hub integrations
eGain Conversation Hub lists 19 integrations on its own site.
- Adobe
- Apple Business Chat
- Atlassian Jira
- Avaya
- Amazon Connect
- Cisco
- Facebook Messenger
- Five9
- Google Dialogflow
- Genesys
- Talkdesk
- IBM Watson
- Microsoft Dynamics
- Microsoft SharePoint
- Microsoft Teams
- Salesforce
- SAP
- ServiceNow
- Zendesk
Alternatives to eGain Conversation Hub
- Genesys Cloud CXA broad omnichannel contact-center platform for enterprises with annual plans from $75 per user monthly.9.4
- Amazon ConnectA broad, usage-based contact center service for organizations built around AWS.9.3
- NICE CXoneMature omnichannel contact center software for enterprises with complex service needs.9.2
See all eGain Conversation Hub alternatives →
Also Ranked In
eGain Conversation Hub is ranked in 2 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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