eDirectGlass review
A broad auto-glass platform with flexible billing and mobile workflows.
Reviewed by iTechGuides Editors · Editorial team · Updated Nov 2026
eDirectGlass is a cloud-based point-of-sale and shop-management platform for automotive glass repair and replacement businesses. It covers quoting and invoice creation through VIN, license plate, NAGS, labor, kit, tax, insurance, fleet, and cash workflows. Shops can also manage GlassPartMatch vehicle and part matching, supplier pricing and ordering, EDI and insurance billing, scheduling, technician dispatch, payments, CRM, customer messaging, reporting, and mobile inspections. Web, iOS, and Android support makes it relevant to shops that coordinate office staff and field technicians.
Pricing is unusually flexible for shops with different billing preferences. The Pay-Per-Use Edition costs $5 per submitted invoice and includes EDI invoicing, GlassPartMatch, VIN/plate lookup, supplier ordering, live help, and unlimited SMS/text messages. Essential costs $89.95 per user per month; Premium costs $119.95 and adds routing, dispatching, CRM, a customer portal, and Web Quote Lite; Premium Plus costs $149.95 and adds MailChimp, the Web Quote module, expanded statistics, and multi-shop features. The core editions require annual contracts, while the published prices are displayed monthly. A 30-day trial is available.
The optional AGR ShopOps AI line extends the platform into customer intake and scheduling. Starter costs $699 per month for an AI voice agent and quote, status, and scheduling assistance; Growth costs $999 and adds web lead capture; Complete costs $1,299 and adds social media support plus fleet and commercial customer support; Pro costs $1,999 and adds higher AI usage, multi-location configuration, advanced reporting, workflow planning, and priority onboarding. QuickBooks, MailChimp, Google Maps, and glass-supplier integrations support the surrounding workflow. Choose eDirectGlass for automotive glass operations needing billing, supplier, field, and customer-management tools in one system. Architectural glass fabricators should choose software designed for that work instead.
Questions about eDirectGlass
Does eDirectGlass have a free plan? No free plan is listed; paid plans start at $89.95/user/mo (Essential Edition).
How much does eDirectGlass cost? eDirectGlass lists 8 paid plans; the lowest is Essential Edition at $89.95/user/mo.
Is there a free trial of eDirectGlass? Yes: a 30-day free trial; no card is needed.
What does eDirectGlass run on? Web, iOS and Android. It runs in the cloud and as a mobile app.
What does eDirectGlass integrate with? 4 integrations: QuickBooks, MailChimp, Google Maps and Glass suppliers.
Who is eDirectGlass built for? Small businesses, mid-market companies and enterprises (our editorial estimate).
eDirectGlass pros and cons
- Where it wins
- Quoting, invoicing, insurance, EDI, supplier ordering, and payments
- Mobile inspections, scheduling, dispatch, routing, and technician messaging
- Pay-per-invoice billing plus CRM, portals, web quoting, and AI options
- Where it doesn't
- Core editions require annual contracts despite monthly displayed prices
- Per-user plans can become costly as shop teams expand
- Built for automotive glass rather than architectural glass fabrication
eDirectGlass fact sheet, pricing and score →
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