EAB Navigate360 review
A comprehensive advising and care platform for institutions coordinating student success.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
EAB Navigate360 is a cloud-based higher education CRM for colleges and universities coordinating advising, retention, recruitment, student engagement, career services, and advancement workflows. It brings together student profiles, coordinated care, cases, referrals, alerts, interventions, appointment scheduling, messaging, campaigns, academic planning, analytics, and self-service tools. Advisors, faculty, staff, administrators, students, and alumni can have roles across the platform, with web access for institutions and a student mobile experience on iOS and Android.
Pricing is institution-specific and requires contacting sales. The published product details describe cloud-hosted SaaS and state that Navigate360 does not charge by user or license. Its broad feature set spans program advising, multi-term course planning, early alerts, intervention workflows, surveys, events, to-dos, reporting, data exports, and predictive models. AI assistants are available for staff and students, while two-way SMS, campaigns, messaging, and automated outreach support ongoing communication. Institutions seeking one environment for coordinated care and academic planning will find the scope aligned with that goal; teams needing only appointment scheduling or basic advising may find the platform broader than necessary.
Integration coverage is a central part of the product’s fit. Navigate360 connects with student information systems, learning management systems, email services, calendar services, Common App, and APIs. These connections support institutional data flows and extend the platform beyond a standalone advising workspace. Student self-service is available through desktop and mobile experiences, while staff-facing workflows include referrals, alerts, cases, and coordinated interventions. EAB, headquartered in Washington, DC, has offered the product since 2007. Navigate360 is a strong choice for institutions seeking comprehensive advising and care capabilities across multiple departments; organizations wanting an open-source product or a narrowly focused tool should consider a more specialized alternative.
EAB Navigate360 pros and cons
- Where it wins
- Combines advising, alerts, interventions, planning, and student self-service
- Supports web, iOS, Android, APIs, and major institutional integrations
- Adds AI assistants, analytics, predictive models, and automated outreach
- Where it doesn't
- Pricing requires an institution-specific sales process
- Its broad scope may exceed the needs of single-purpose advising teams
- It is proprietary rather than open source
EAB Navigate360 fact sheet, pricing and score →
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