Dispatch review
A delivery operations hub for ERP-connected teams managing orders, drivers, and proof of delivery.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Dispatch is a delivery management platform for businesses that need to plan, assign, monitor, and document deliveries. It supports in-house fleet operations and on-demand delivery through a driver network, with web, iOS, Android, and API access. The product is positioned for small businesses, multi-location operations, distributors, manufacturers, and enterprise delivery teams. Its core workflow runs from order intake through route planning, driver monitoring, customer updates, and proof of delivery, making it a natural fit for departments that need delivery activity connected to existing business systems.
Integration and operational coverage are the strongest reasons to consider Dispatch. Orders can enter from ERP, order-management, storefront, and API sources, while named integrations include Oracle, SAP, EPICOR, and Salesforce. Dispatch then supports automatic assignment, route optimization, live driver location, delivery-status monitoring, customer tracking pages, email and SMS notifications, and a dispatch board. Fleet, vehicle, and driver assignment management extend the platform beyond simple scheduling, and reporting covers delivery cost, mileage, route time, and vehicle performance. Published capabilities also include AI features, although the supplied product description does not specify their scope.
Pricing is structured around delivery operations rather than a single published software rate. According to the product details, small-business delivery pricing is calculated per delivery using distance, vehicle, and timing, while fleet-management subscriptions are described separately. A 30-day trial provides a way to evaluate the workflow before committing. Dispatch should suit teams that need a connected system for intake, dispatch, live tracking, customer communication, and photo or signature proof of delivery. It may be less suitable for buyers seeking a simple standalone scheduler or a plainly itemized subscription with fixed public rates.
Dispatch pros and cons
- Where it wins
- Connects delivery orders from ERPs, storefronts, and APIs
- Combines assignment, route optimization, tracking, and notifications
- Includes photo and optional signature proof of delivery
- Where it doesn't
- Per-delivery pricing varies by distance, vehicle, and timing
- Fleet-management subscription amounts are not published
- Named integrations focus on Oracle, SAP, EPICOR, and Salesforce
Dispatch fact sheet, pricing and score →
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