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DingTalk review

Freemium#27 of 63 in Team Chat Apps

A broad work suite for organizations that need chat plus collaboration tools.

6.5/10Editor score
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

DingTalk is a workplace communication and collaboration application for businesses and organizations that want more than team messaging. It combines instant messaging and group chats with audio and video conferencing, calendars, online documents, knowledge bases, cloud storage, approval workflows, forms, attendance management, directories, and search across contacts, groups, messages, and files. Access is available through the web, Windows, macOS, iOS, Android, and an API, with personal accounts and organization-managed users supported.

Its pricing follows a freemium structure. The Free plan costs $0 per user per month, supports up to 10 users, includes 100 GB of Drive storage, and offers HD video meetings with up to 100 participants. Basic costs $4 per user per month and supports up to 300 users, 2 TB of Drive storage, two years of message retention, and video meetings up to 24 hours. Standard costs $8 per user per month, with 3 to unlimited users, 5 TB of Drive storage, 10 years of message retention, and meetings with up to 300 participants. Premium costs $15 per user per month and adds 20 TB of Drive storage, 20 years of message retention, and meetings with up to 500 participants.

DingTalk fits organizations seeking a consolidated work suite with an expandable ecosystem. Its open platform and app market connect with third-party applications, while listed integrations include Alibaba Cloud, Alipay, and IMAP email. AI minutes and AI tables extend the platform beyond communication, and DING reminders can use the app, SMS, or phone. The main trade-offs are the Free plan's 10-user limit and plan-dependent message retention. Choose DingTalk when chat, meetings, files, workflows, and organizational tools belong in one platform; choose a narrower team chat product when messaging is the primary requirement.

DingTalk pros and cons

  • Where it wins
    • Combines messaging, meetings, calendars, documents, storage, and workflows
    • Supports web, desktop, mobile, and API access
    • Adds directories, search, attendance, integrations, and AI features
  • Where it doesn't
    • The Free plan supports up to 10 users
    • Message retention varies by plan and is finite
    • The largest listed video meeting capacity is 500 participants

DingTalk fact sheet, pricing and score →

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