DialPhone Business SMS
DialPhone Business SMS: A multi-channel business SMS service for teams that need automation and CRM sync. Ranked #9 of 30 in Two-Way SMS Software by our editors (7.8/10); pricing: 14-day trial; best for organizations needing enterprise SMS integrations.
At a glance
- Editor score7.8 / 10
- Pricing14-day trial
- Best forOrganizations needing enterprise SMS integrations
- Free planNo
- Shared inboxYes
- Facts checked20 Sep 2026
Where it wins
- Shared inboxes include assignments and role-based permissions
- Workflow automation, AI-drafted replies, and campaign analytics
- Web, desktop, and mobile access with 14 listed integrations
Where it doesn't
- SMS is bundled into broader business phone plans
- Advanced capabilities require higher-tier plans
- The Core plan focuses on one-to-one SMS and a basic inbox
Our verdict on DialPhone Business SMS
DialPhone Business SMS gives teams a business number for sending and receiving two-way text messages. It is aimed at small and mid-market organizations handling customer support, appointment reminders, sales follow-up, ecommerce notifications, and payment collection. Conversations can run through shared team inboxes with assignment controls and role-based permissions, while access is available on web, Windows, macOS, iOS, and Android. The service is paid, includes a 14-day free trial, and does not offer a free plan.
The plan structure is designed to add capability as messaging operations become more advanced. Core includes one-to-one SMS, a basic shared inbox, unlimited domestic calling, AI live captions and transcription, and free number porting. Advanced adds AI SMS drafting, proactive workflow automation, campaign tracking, bi-directional Salesforce and HubSpot synchronization, and advanced analytics. Ultra adds real-time reporting, priority carrier throughput, unlimited storage, and custom API access. SMS payment links, automated STOP-keyword suppression, opt-out logging, 10DLC registration support, and CRM synchronization extend the service beyond basic texting.
Its ecosystem fit is a central strength for organizations already working across customer service, sales, and collaboration tools. Listed integrations include Salesforce, HubSpot, Microsoft Teams, Zendesk, ServiceNow, Google Workspace, Slack, Pipedrive, Zoho, Freshdesk, Intercom, Dynamics 365, Zapier, and Make. Teams that need compliance controls, reporting, payment links, and coordinated inbox management should consider DialPhone Business SMS. Organizations seeking only simple text messaging may find its broader phone-plan structure and tiered operational features less suitable.
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DialPhone Business SMS pricing
All 3 DialPhone Business SMS plans and prices →
DialPhone Business SMS fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Shared inbox | Yes |
| Workflow automation | Yes |
| Mobile app | Yes |
| API access | Yes |
| Included messages | Not verified |
| SMS number types | Multiple |
| Free trial | 14 days · no card needed |
| Deployment | Cloud, Desktop, Mobile |
| Platforms | Web, Windows, macOS, iOS, Android |
| Compliance & security | SOC 2, GDPR, HIPAA, PCI DSS, SSO/SAML, 2FA, ISO 27001 |
| Support | Email, Live chat · 24/7 |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 500+ integrations: Salesforce, HubSpot, Microsoft Teams, Zendesk, ServiceNow, Google Workspace … See all → |
| Pricing | 14-day trial (source) |
| Website | dialphone.com |
| Facts checked | 20 Sep 2026 |
DialPhone Business SMS integrations
DialPhone Business SMS lists 500+ integrations on its own site — the 14 named here are the ones its pages call out.
- Salesforce
- HubSpot
- Microsoft Teams
- Zendesk
- ServiceNow
- Google Workspace
- Slack
- Pipedrive
- Zoho
- Freshdesk
- Intercom
- Dynamics 365
- Zapier
- Make
See all DialPhone Business SMS integrations →
Alternatives to DialPhone Business SMS
- TextmagicFlexible pay-as-you-go SMS with two-way messaging, workflows, MMS, and compliance tools.8.9
- EZ TextingA structured SMS platform for teams that need campaigns, inboxes, automation, and reporting.8.7
- SakariAffordable two-way SMS with automation, segmentation, MMS, and mobile access.8.5
See all DialPhone Business SMS alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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