Dialfire review
A browser-based dialer combining outbound campaigns with inbound call handling.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Dialfire is a cloud contact center platform for sales and service teams that need outbound campaign dialing alongside inbound call handling. Its predictive and preview dialing work alongside inbound calling with ACD and IVR, call blending, and inbound queues, making it suited to teams that handle both campaign calls and incoming customer traffic. The service runs in a web browser without installed desktop software, and its workflows include customizable agent interfaces, contact management, and support for email and SMS as part of omnichannel workflows.
Campaign tools are a central strength: teams can configure campaign workflows and agent interfaces, record calls with three-year storage, and use AI voice automation and speech analytics. Real-time reports, dashboards, and wallboards provide visibility into calling activity. For organizations connecting calling to sales or service systems, Dialfire lists connectors for Salesforce, HubSpot, Microsoft Dynamics 365 Sales, Zendesk Sell, Pipedrive, Freshsales, Zoho CRM, Zoho Bigin, and noCRM, as well as Zapier and Google Looker Studio. REST APIs and webhooks offer additional ways to connect workflows.
According to the vendor's pricing page, charges are usage-based and vary by destination, enabled features, and campaign, rather than being presented as a fixed per-user monthly starting price. The published model may suit teams whose calling needs change by campaign, but buyers should evaluate the relevant usage costs before committing. Dialfire is a fit for small, mid-market, and enterprise teams that want outbound dialing and inbound call blending in one browser-based service. It is less suitable for buyers who require a free plan or prefer a predictable per-agent monthly price; the listed platform scope is calling and related campaign workflows rather than a broad set of digital channels.
Dialfire pros and cons
- Where it wins
- Predictive and preview dialing support outbound campaign workflows
- ACD, IVR, queues, and call blending cover inbound calls
- CRM connectors, APIs, and webhooks link calling workflows
- Where it doesn't
- Usage-based pricing varies by destination, features, and campaign
- No free plan is offered
- Runs in a browser; desktop software is not installed
Dialfire fact sheet, pricing and score →
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