DelightChat review
A WhatsApp-focused support inbox with Shopify commerce workflows and marketing tools.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
DelightChat combines WhatsApp Business API support, marketing campaigns, and omnichannel customer service in one workspace for ecommerce and direct-to-consumer brands. Teams can manage WhatsApp, Instagram, Facebook Messenger, Facebook and Instagram comments, email, and live chat from a shared inbox. Shopify data appears alongside support conversations, while self-service tools, order updates, and recovery workflows address common commerce questions and sales moments.
Pricing is structured around monthly usage and team scale. Startup costs $29 per month and includes 500 support tickets, 2,500 marketing contacts, five team members, three support channels, and one Shopify store. Scale costs $99 per month and raises those allowances to 2,000 tickets, 10,000 contacts, 20 team members, 10 channels, and three Shopify stores. Growth costs $299 per month and includes 6,000 tickets, 30,000 contacts, 50 team members, 25 channels, and unlimited Shopify stores. A 14-day free trial is available, while annual pricing is offered at a 30% discount through sales activation. Separate WhatsApp charges apply.
The product’s strongest fit is a Shopify brand that wants customer support and WhatsApp commerce operations connected. Order confirmation, fulfillment, tracking, and cash-on-delivery notifications can run alongside broadcasts, rule-based replies, round-robin assignment, internal comments, mentions, and ticket collaboration. Shopify Flow integration adds an ecosystem connection for store workflows, and web, iOS, and Android access supports teams across devices. Brands that need a free service, a narrowly focused help desk, or lower-volume support without WhatsApp-related charges may prefer a simpler alternative. DelightChat suits teams ready to combine support, retention, and commerce messaging in one paid platform.
DelightChat pros and cons
- Where it wins
- Shared inbox across WhatsApp, social, email, and live chat
- Shopify data, order notifications, and abandoned-cart recovery
- Round-robin routing, collaboration tools, and AI reply assistance
- Where it doesn't
- No free plan; subscriptions start at $29 per month
- Separate WhatsApp charges apply
- Higher tiers are needed for more tickets, contacts, channels, and stores
DelightChat fact sheet, pricing and score →
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