Cx360 review
A broad care platform for complex provider organizations, with AI-supported records and mobile documentation.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Cx360 brings electronic health records, care management, and operational workflows together for behavioral health, substance use, intellectual and developmental disabilities, and related human services organizations. Core Solutions presents it for provider organizations, including complex, multi-service teams. Its mix of clinical documentation, client engagement, revenue-cycle functions, and mobile support is oriented toward organizations coordinating care across services rather than practitioners seeking only a simple appointment calendar.
A notable part of the platform is Cx360 Intelligence, which supports chart queries, caseload exploration, automated task workflows, form creation, and AI-generated structured session notes. Clinical reporting and dashboards add an organizational view of care activity. Cx360 GO extends documentation and symptom tracking to mobile workflows, with electronic visit verification, time and GPS stamping, and mileage tracking. Buyers should distinguish this mobile support from the web platform: the vendor describes Cx360 GO as a mobile app, but the supported operating systems are not specified here.
The client portal supports secure information exchange, scheduling, questionnaires, and bill payment, alongside telehealth and care management. The category capabilities also include insurance billing, appointment reminders, and templated clinical notes. According to Core Solutions, prospective buyers can request a demo; pricing is contact-sales rather than a published plan comparison. That makes it harder to assess costs upfront, so organizations should discuss pricing and fit directly with the vendor. Cx360 is a stronger fit for larger or multi-service care organizations that can benefit from its broad workflows and mobile documentation; a smaller practice wanting a narrow, readily priced tool may prefer to compare alternatives.
Cx360 pros and cons
- Where it wins
- AI supports chart queries, caseload exploration, and structured session notes
- Combines clinical workflows, reporting, portal, telehealth, and care management
- Cx360 GO supports mobile documentation and symptom tracking
- Where it doesn't
- Pricing requires contacting sales, making plan costs harder to compare
- The feature breadth may be more than a narrowly focused practice needs
- Mobile operating system support is not specified
Cx360 fact sheet, pricing and score →
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