Covetrus Comms review
A communication-focused scheduling platform with reminders, messaging, portals, and telemedicine.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Covetrus Comms is a veterinary client-engagement and appointment-scheduling platform for practices that want to coordinate booking, reminders, messaging, and telemedicine in one system. Clients can schedule through a practice website or the GreatPetCare portal, while practices can connect clients with pet records, pharmacy refills, and appointments. The product is particularly suited to clinics that view communication and follow-up as central parts of the client experience.
Pricing follows a contact-sales model, so practices begin with a sales conversation rather than selecting a published self-serve tier. The product’s scope centers on communication workflows: automated appointment and healthcare reminders, email, text, postcard, and voice outreach, plus two-way messaging with image support. Reporting and campaign analytics add visibility into communication activity. This combination makes Comms a fit for clinics that need more than basic calendar booking and want reminders, outreach, and client replies handled together.
Its ecosystem fit is strongest for practices using Covetrus Pulse, Avimark, or ImproMed, with GreatPetCare supporting the client-facing portal experience. The desktop assistant connects with practice-management systems, while real-time scheduling and telemedicine appointments extend access beyond the clinic’s front desk. Practices seeking a communication-led workflow with portal booking and multiple reminder channels should consider Covetrus Comms. Clinics that require native mobile applications, a simple publicly selectable plan, or compatibility with a practice-management system outside the named integrations may prefer an alternative after evaluating fit.
Covetrus Comms pros and cons
- Where it wins
- Automates reminders across email, text, postcard, and voice
- Combines online booking, two-way messaging, and telemedicine
- Connects with Covetrus Pulse, Avimark, ImproMed, and GreatPetCare
- Where it doesn't
- Pricing requires a sales conversation
- The platform is web-based rather than a native mobile app
- Practices outside the listed PMS integrations may need fit validation
Covetrus Comms fact sheet, pricing and score →
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