Conversational
Conversational: Human receptionists handle calls, qualify leads, route callers, and schedule appointments. Ranked #29 of 35 in Virtual Receptionist Services by our editors (5.8/10); pricing: 30-day trial; best for businesses needing structured human call handling.
At a glance
- Editor score5.8 / 10
- Pricing30-day trial
- Best forBusinesses needing structured human call handling
- Free planNo
- Paid from$209/mo
- Answering modeHuman
- Facts checked21 Sep 2026
Where it wins
- Human answering with screening, qualification, transfers, and routing
- Appointment booking, rescheduling, cancellations, and outbound reminders
- CRM completion, custom intake forms, FAQs, and 15 integrations
Where it doesn't
- Starting price is $209 per month
- Live answering is listed Monday-Friday, 7am-8pm Eastern
- After-hours reception is automated rather than handled live
Our verdict on Conversational
Conversational is a human virtual receptionist service for businesses that need structured phone coverage without an in-house receptionist. Its receptionists use customized greetings, screen and qualify callers, route calls, take messages, answer common questions, and manage appointments. The service also supports outbound calls, reminders, custom voicemail boxes, CRM completion, lead intake, and custom intake forms. It is suited to small businesses and organizations that need a live answering layer across sales, service, healthcare, legal, or appointment-based workflows.
Pricing is organized around monthly Talk bundles. Talk 100 Bundle costs $209 per month, Talk 200 Bundle costs $399 per month, and Talk 500 Bundle costs $799 per month. Each lists live receptionist answering, call transfers, custom messaging, call screening, and an online client dashboard. The Premier Services add-on costs $79 per month and adds scheduling and calendar management, lead entry, order taking, CRM completion, and custom intake forms. A 30-day free trial and a 30-day money-back guarantee are described. The structure gives buyers a clear path from core answering to broader administrative support, although the starting price may not fit businesses with very light call volume.
Conversational’s main strength is the breadth of human call handling rather than AI automation. It supports booking, rescheduling, cancellations, email or text message delivery, routing, qualification, and outbound reminders. Its 15 integrations include Calendly, Google Calendar, Outlook, HubSpot, Acuity, Booker, Jane, and several healthcare and business-management tools. Live answering is listed Monday-Friday, 7am-8pm Eastern, with automated reception available after hours. Choose Conversational when human interaction, appointment handling, and structured intake matter; consider another option if you need AI features, continuous live coverage, or a lower starting monthly cost.
Your product? Our editors can test Conversational in depth and publish a review, labelled as paid · from $149/mo →
Conversational pricing
All 4 Conversational plans and prices →
Conversational fact sheet
| Free plan | No |
|---|---|
| Paid from | $209/mo |
| Answering mode | Human |
| Included minutes | 100 minutes/mo |
| Call qualification | Yes |
| Message taking | Yes |
| Call routing | Yes |
| Appointment scheduling | Yes |
| Multilingual answering | Not verified |
| Free trial | 30 days |
| Money-back guarantee | 30 days |
| Deployment | Cloud |
| Platforms | Web |
| Support | Email, Phone |
| Built for | Small business (editorial estimate) |
| Integrations | 20 integrations: Acuity, Appointment Plus, Athena, Booker, Boulevard, Calendly … See all → |
| Pricing | 30-day trial (source) |
| Website | conversational.com |
| Facts checked | 21 Sep 2026 |
Conversational integrations
Conversational lists 20 integrations on its own site.
- Acuity
- Appointment Plus
- Athena
- Booker
- Boulevard
- Calendly
- Charm EHR
- Chiro Fusion
- ConnectWise
- eClinical
- Fresha
- Google Calendar
- HubSpot
- Jane
- Outlook
- Practice Fusion
- Schedulicity
- Setmore
- SimplePractice
- Square
See all Conversational integrations →
Alternatives to Conversational
- AnswerNetA live answering service for businesses that need custom call handling and routing.8.9
- MAP CommunicationsA mature human answering service with routing, qualification, scheduling, and bilingual support.8.7
- Specialty Answering ServiceA mature human answering service for teams that need screening, scheduling, and dispatch.8.5
See all Conversational alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026
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