Confluence review
A mature knowledge workspace with structured content, permissions, search, and Atlassian integrations.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Confluence is a knowledge management and collaboration workspace from Atlassian, founded in 2002. It is designed for organizations, teams, and project groups that need a shared home for internal documentation, onboarding materials, project knowledge, policies, and company information. Its core structure combines spaces, pages, templates, comments, file attachments, search, content hierarchy, and collaborative editing. Teams can use it through web, iOS, Android, API, or self-managed deployment options.
The published plans show a Free tier for up to 10 users, with unlimited spaces and pages, 2 GB of file storage, templates, whiteboards, automation, and app integrations. Standard costs $5.42 per user per month when billed monthly and adds 250 GB of storage, public links, anonymous access, content permissions, and page and content insights. Premium costs $10.44 per user per month monthly and adds unlimited storage, analytics, automation, advanced admin controls, 24/7 support, and a 99.9% SLA. Enterprise pricing is available through sales and includes Atlassian Guard Standard, centralized per-user pricing, and multiple app instances. A 7-day free trial is also available.
Confluence fits teams that want a broad collaborative workspace rather than a narrow documentation tool. Jira, Jira Service Management, Trello, Loom, Figma, Google Docs, and YouTube integrations support an Atlassian-centered workflow, while public links and anonymous access extend selected paid plans to customer-facing documentation. Search, full-text attachment search, version comparison and restore, granular permissions, analytics, and workflow automation give teams control as their knowledge base grows. Choose it for structured, collaborative knowledge management across departments; smaller groups with minimal storage needs may find the Free plan sufficient, while teams requiring more users, storage, administration, or service commitments should evaluate the paid tiers.
Confluence pros and cons
- Where it wins
- Structured spaces, pages, templates, and collaborative editing
- Search, version history, permissions, analytics, and automation
- Broad integrations with Jira, Trello, Loom, Figma, and Google Docs
- Where it doesn't
- The Free plan is limited to 10 users and 2 GB of storage
- Enterprise pricing is available through sales rather than listed upfront
- Standard and Premium plans add cost beyond the Free plan
Confluence fact sheet, pricing and score →
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