Commento review
Detailed comment analytics and automated moderation across Instagram, Facebook, and YouTube.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Commento is a cloud-based social media comment management platform for creators, brands, agencies, and enterprise teams. It brings Instagram, Facebook, and YouTube comments into one dashboard for automated spam, bot, and fake-account detection, configurable moderation rules, sentiment and topic analysis, crisis alerts, ticket creation, reporting, and replies. Teams can connect social accounts through official OAuth flows, then work from the web platform or use the API.
Pricing is structured around a free trial and four paid tiers. The free trial includes 500 comments, has no time limit, and requires no credit card. Starter costs $59.99 per month and adds AI summary reports, data export, and unlimited analysis runs. Professional costs $159.99 per month and adds campaign analysis, comment moderation, live monitoring, and advanced AI insights and recommendations. Business costs $379.99 per month and includes all features, priority support, and API access. Enterprise pricing is custom and includes a custom SLA and uptime guarantee, a dedicated account manager, custom integrations and API, SSO, and advanced security.
The strongest case for Commento is its combination of moderation controls and analytical depth. Adjustable hate-speech and profanity filters, custom keyword rules, bulk delete, hide, and flag actions, smart reply suggestions, and automatic conversion of critical feedback into tickets support day-to-day workflows. Analysis can be organized by post, campaign, time, or organization, with CSV, JSON, and PDF exports plus REST API and webhook integrations. Salesforce, HubSpot, and Zendesk connections extend the workflow beyond social platforms. Commento suits teams that need detailed comment analytics across three channels and automated moderation; teams requiring a verified human review queue or broader channel coverage should consider another option.
Commento pros and cons
- Where it wins
- Detects spam, bots, and fake accounts automatically
- Combines sentiment heatmaps with crisis alerts
- Supports bulk actions, custom rules, and data exports
- Where it doesn't
- No verified human review queue
- Social coverage is limited to three channels
- Enterprise pricing uses a custom plan
Commento fact sheet, pricing and score →
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