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Comcent

Free#109 of 120 in Call Center Software

Comcent: A Linux-ready, open-source call center with strong AI voice analytics. Ranked #109 of 120 in Call Center Software by our editors (3.0/10); pricing: Free plan; best for self-hosters wanting AI voice analytics.

3.0/10Editor score

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At a glance

Editor score
3.0 / 10
Pricing
Free plan
Best for
Self-hosters wanting AI voice analytics
Free plan
Yes
Paid from
Free
Outbound dialer
Yes
Facts checked
23 Sep 2026

Where it wins
- Free AGPL-licensed Community Edition for self-hosting
- Speaker-separated transcription, semantic search, and call analytics
- Voice bot, queues, campaigns, and telephony integrations
Where it doesn't
- Voice-only scope, without verified digital channels
- Requires Linux and self-hosting for the Community Edition
- Enterprise pricing is available through contact sales

Our verdict on Comcent

Comcent is an open-source, self-hosted call center platform for teams running voice infrastructure on Linux. Its browser-based dialer supports inbound and outbound calling, while phone numbers, queues, visual call flows, recording, transcription, search, analytics, compliance tools, and an AI voice bot cover the main stages of a voice operation. The free Community Edition is AGPL-licensed, making Comcent particularly suited to technical teams that want control over deployment and voice data rather than a fully managed service.

The feature depth is strongest around recorded-call intelligence. Comcent provides speaker-separated transcription, conversation search, semantic search, interactive call analytics, and a real-time AI voice bot. Compliance tools support deleting, downloading, or anonymizing call data. Outbound campaigns add contact-list upload and dialing controls, while the Enterprise plan adds executive AI summaries, SLA tracking, GDPR workflows, audit logs, billing, and metered usage. These capabilities give the product a wider operational scope than a basic browser dialer, especially for teams that need to analyze conversations after calls.

Platform fit favors organizations comfortable with self-hosted Linux deployments. Comcent connects with Twilio, Telnyx, SIP trunks, and webhooks, and supports browser-based agent workflows alongside configurable routing. The Community Edition covers core calling, queues, recording, transcription, and voice bot features; Enterprise adds commercial licensing and support along with business controls. Choose Comcent if open-source voice infrastructure and AI-assisted call analysis are priorities. Teams seeking a broader digital contact center with channels beyond voice should consider a product built for that wider scope.

Your product? Our editors can test Comcent in depth and publish a review, labelled as paid · from $149/mo →

Comcent pricing

Plans Free planFree Free to use — no paid tier required for the core job.

See plans on comcent.io

All 2 Comcent plans and prices →

Comcent fact sheet

Free plan	Yes
Paid from	Free
Inbound calling	Yes
Outbound dialer	Yes
IVR builder	Not verified
Digital channel scope	Voice_only
Workforce management	Not verified
Maximum agents	Not verified
Recording retention	Not verified
Deployment	Self-hosted
Platforms	Web, Linux
Compliance & security	GDPR
Support	Email
Built for	Small business, Mid-market, Enterprise (editorial estimate)
Integrations	2 integrations: Twilio, Telnyx
Pricing	Free plan (source)
Website	comcent.io
Facts checked	23 Sep 2026

Comcent integrations

Comcent lists 2 integrations on its own site.

Twilio
Telnyx

Alternatives to Comcent

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The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used Comcent for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.

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Featured on iTechGuides

Comcent is listed in our Call Center Software directory. Add the badge to your site — it links back to this page.

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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

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Last updated 7 Oct 2026 · How we research and update