Class Intercom review
Real-time social archiving and FOIA reporting for schools and public-sector teams.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Class Intercom combines social media management with archival and compliance tools, with a focus on schools and school districts. Communications teams can schedule and publish content, moderate activity, and route posts through approval workflows, while students, educators, and administrators can collaborate. Automatic real-time capture covers posts, comments, replies, edits, and deletions, making it relevant to public-sector teams that need searchable records and FOIA or open-records reporting.
Its social coverage spans Facebook, X, Instagram, LinkedIn, Threads, TikTok, YouTube, and Nextdoor. Archived records can be searched and filtered, and the platform supports formatted report generation. Beyond archiving, it offers cross-channel keyword flagging, comment monitoring, role-based access, and publishing workflows. Community surveys and AI-powered survey analysis broaden its scope beyond records management; teams that need only a dedicated archive may find those management and survey tools unnecessary. Google SSO and SAML are also listed, alongside email and phone support.
The published plans distinguish by brand scope. Tier 1 is for one social media brand and includes unlimited users, the eight listed social networks, unlimited post archival, and FOIA reporting. Tier 2 is for more than one brand, with additional brands at $400 per brand; it also includes unlimited users, archival, and reporting. Tier 3 addresses higher-level solutions involving associated brands and/or survey solutions. Class Intercom is a fit for school and public-sector communications teams that value publishing and moderation alongside records capture. Teams requiring documented retention terms or legal-hold support should assess alternatives or confirm those needs before choosing.
Class Intercom pros and cons
- Where it wins
- Captures posts, comments, edits, and deletions in real time
- Search, filtering, and reporting support FOIA and open-records work
- Eight social integrations, with unlimited users on Tier 1 and Tier 2
- Where it doesn't
- No free plan is offered
- Tier 2 charges $400 per additional brand
- Legal-hold support and retention duration are not published
Class Intercom fact sheet, pricing and score →
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