CiC Employee Assistance Programme review
A confidential EAP combining 24/7 advice, up to six counselling sessions and digital tools.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
CiC Employee Assistance Programme provides confidential emotional and practical support for employees dealing with personal or work-related challenges. Employers can tailor programmes to their organisations, and the service is positioned for small, mid-market and enterprise organisations. Employees have a 24/7 advice line, immediate phone access to a qualified counsellor, and up to six structured counselling sessions by phone, online or face-to-face. Legal and financial guidance, work-life support and crisis support round out the core offer, while a confidential advice line gives managers a route to guidance as well.
The digital component extends the programme beyond counselling appointments. Ele offers live counsellor chat, webinars and self-help resources, alongside a personalised wellbeing dashboard and interactive health checks. This mix suits organisations looking to pair direct support with digital resources employees can access online. Usage analytics and reporting are available to approved stakeholders, giving employers a way to review programme usage while the support itself is described as confidential. Access channels span phone, online, face-to-face and live chat; deployment is listed as cloud and mobile.
According to CiC's published product information, programmes can support clients across multiple countries, and the listed compliance credentials include ISO 27001 and GDPR. Support channels include email, phone and chat, with 24/7 support indicated. Pricing follows a contact-sales model rather than published plans, so employers will need a quote to assess cost and fit. The six-session cap may also be a constraint for teams seeking a larger included counselling allocation. CiC is a good fit for employers wanting a combination of counselling, practical advice and wellbeing reporting; organisations primarily seeking unlimited sessions or transparent published pricing should compare alternatives.
CiC Employee Assistance Programme pros and cons
- Where it wins
- 24/7 advice line and immediate access to a qualified counsellor
- Up to six counselling sessions across phone, online and face-to-face
- Ele platform, health checks and usage analytics for approved stakeholders
- Where it doesn't
- Pricing requires contacting sales
- Counselling sessions are capped at six
- The listed platform is web-based
CiC Employee Assistance Programme fact sheet, pricing and score →
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