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Choose Guest Engagement review

#21 of 34 in Restaurant Marketing Software

A focused restaurant platform for email-led retention and direct online ordering.

7.4/10Editor score
Visit Choose
Choose Guest Engagement7.4 Visit Choose

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Choose Guest Engagement is a restaurant marketing and retention suite for independent restaurants in the United States. It combines email marketing, behavior-based customer segmentation, loyalty, promotional codes, revenue attribution, automated post-order promotions, website building, and direct online ordering within the broader Choose platform. Restaurants can use a drag-and-drop email builder with mobile and desktop previews, while guests can order through a restaurant website and participate in a customizable points-based loyalty program.

Pricing is straightforward but concentrated in one offer. The published plan is Choose platform at $199 USD per location per month, billed monthly. It includes guest engagement, loyalty, promotions, email marketing, online ordering, a restaurant website builder, POS integrations, and analytics and insights. Guest Engagement is presented as an included component of the Choose platform rather than a separately priced subscription. This structure suits restaurants that want marketing and ordering in one platform, but the per-location cost makes the product less suitable for operators seeking a free entry point or a separate low-cost email tool.

Its standout strength is the connection between guest data, campaigns, and ordering. Segments can be based on order value, lifetime value, frequency, and recency; promotional codes can be scheduled and capped; and automated post-order promotions can encourage guest account conversion. Revenue attribution adds a direct measurement layer for email campaigns and promo codes. POS menu synchronization and real-time order pushing support workflows involving Clover, Toast, Square, and Uber. Choose is a strong fit for restaurants prioritizing email-led retention, loyalty, and direct ordering. Restaurants focused mainly on channels beyond email, or those wanting a narrower marketing-only product, should look elsewhere.

Choose Guest Engagement pros and cons

  • Where it wins
    • Behavior-based segments use order value, lifetime value, frequency, and recency.
    • Revenue attribution connects email campaigns and promo codes to revenue.
    • POS synchronization supports Clover, Toast, Square, and Uber workflows.
  • Where it doesn't
    • The platform is web-based, with no listed mobile or desktop application.
    • The listed plan centers on email as its campaign channel.
    • The $199 monthly price is charged per location.

Choose Guest Engagement fact sheet, pricing and score →

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