CareLineLive review
A broad UK home care suite covering scheduling, care records, payroll and family access.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
CareLineLive is cloud-hosted home care management software for home care agencies and domiciliary care providers. It brings together rostering, availability and leave management, client and carer records, capacity planning, invoicing, payroll and call monitoring. Carers can use the mobile app on iOS and Android for rota access, GPS check-in and check-out, visit verification, tasks, notes and medication administration. Families and other stakeholders can access visit information, notes, observations and medication records through the Care Circle Portal.
The published plans show three paid monthly options. eRoster costs £8.10 per user per month and includes scheduling, invoicing and payroll, plus the Management Portal and Care Circle Portal. Bring Your Own Device costs £19.70 per user per month and adds the Carer Companion app and MOA Benchmarking. Managed Handsets costs £45 per user per month and includes the previous tier, an Android smartphone with case, a voice, SMS and data package, and mobile device management software. This structure gives agencies a lower-cost route into core operations, while agencies supplying phones can choose a managed hardware package.
CareLineLive has a broad operational scope rather than a narrow scheduling focus. Its care documentation includes assessments, forms, incident reporting and care planning, while electronic visit records, eMAR and observations support field-based workflows. The platform is available on the web, iOS and Android, with an API and integrations including Xero, Sage, CM2000, ContrOCC, GP Connect, Hastee, Tempaid, TotalMobile and Microsoft Entra. UK agencies that want scheduling connected to care delivery, finance and stakeholder access should consider it; teams seeking only lightweight rota management may find its wider operational coverage unnecessary.
CareLineLive pros and cons
- Where it wins
- Scheduling, availability, GPS verification and electronic visit records
- Care planning, eMAR, medication tasks and client documentation
- Payroll, invoicing, mileage and travel-time calculations in one platform
- Where it doesn't
- No free plan is available
- Advanced device management requires the Managed Handsets tier
- The broad feature set may exceed the needs of scheduling-only teams
CareLineLive fact sheet, pricing and score →
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