Calabrio ONE for Genesys Cloud
Calabrio ONE for Genesys Cloud: Unifies Genesys Cloud call data with Calabrio ONE recording, quality, analytics, and WFM. Ranked #12 of 21 in Genesys AppFoundry Marketplace by our editors (7.8/10); pricing: Pricing on request; best for genesys teams combining recording and workforce management.
At a glance
- Editor score7.8 / 10
- PricingPricing on request
- Best forGenesys teams combining recording and workforce management
- App typeIntegration
- Facts checked24 Sep 2026
Where it wins
- Imports calls from configured Genesys Cloud queues and maps contact metadata
- Combines call recording, quality management, and interaction analytics
- Workforce management supports historical, forecast, and real-time data
Where it doesn't
- Genesys Cloud connection requires administrator configuration with OAuth credentials
- Screen recording is limited to appropriately configured Genesys Cloud users
- Pricing is quote-only, requiring a sales conversation
Our verdict on Calabrio ONE for Genesys Cloud
Calabrio ONE for Genesys Cloud connects the Genesys Cloud contact center platform with Calabrio ONE, a workforce optimization suite for contact centers. It is aimed at Genesys teams that want call recording, quality management, interaction analytics, and workforce management alongside their queue and contact data. The integration imports calls from configured Genesys Cloud queues and maps Genesys metadata into Calabrio ONE contact metadata, giving teams a way to bring those records into the broader suite.
The integration extends beyond call transfer. It supports call recording and screen recording for appropriately configured Genesys Cloud users, while quality management and interaction analytics provide additional functions within Calabrio ONE. Separate workforce management settings cover historical, forecast, and real-time data; the suite also includes tools to monitor and adjust agent schedules. This breadth makes it relevant to organizations seeking recording, evaluation, analytics, and scheduling capabilities together. Teams looking only to move calls or metadata between systems may find a broader workforce suite more than they need.
Setup requires administrators to configure the Genesys connection using OAuth client credentials and Calabrio service-account details, and to select which queues to import and how metadata should map. Workforce management integration has its own settings, so organizations should account for configuration across both the contact-center connection and WFM data. According to the vendor's licensing documentation, Calabrio ONE uses subscription commitments, while pricing is quote-only. That arrangement suits mid-market and enterprise buyers prepared to engage sales; teams seeking a published self-serve price or a minimal integration are better served by a narrower option.
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Calabrio ONE for Genesys Cloud pricing
Calabrio ONE for Genesys Cloud fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| App type | Integration |
| Genesys edition | Cloud |
| Pricing model | Quote |
| Install method | Oauth |
| Free trial | Not verified |
| Deployment model | Hybrid |
| Deployment | Cloud, Self-hosted, Desktop |
| Platforms | Web, Windows |
| Support | Tickets |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Integrations | 1 integrations: Genesys Cloud |
| Pricing | Pricing on request |
| Website | calabrio.com |
| Facts checked | 24 Sep 2026 |
Calabrio ONE for Genesys Cloud integrations
Calabrio ONE for Genesys Cloud lists 1 integrations on its own site.
- Genesys Cloud
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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