C-Zentrix Contact Center
C-Zentrix Contact Center: Broad omnichannel contact-center software for self-hosted and distributed teams. Ranked #70 of 120 in Call Center Software by our editors (3.0/10); pricing: Pricing on request · 7-day trial; best for self-hosted teams needing broad channels.
At a glance
- Editor score3.0 / 10
- PricingPricing on request · 7-day trial
- Best forSelf-hosted teams needing broad channels
- Free planNo
- Outbound dialerYes
- Facts checked22 Sep 2026
Where it wins
- Blended campaigns with IVR, skill-based routing, and multiple dialers
- Omnichannel support across voice, chat, email, messaging, and social
- WebRTC, mobile access, recording, analytics, and supervisor controls
Where it doesn't
- Monetary pricing is handled through contact sales
- The Free tier is a seven-day trial, not a permanent free plan
- Advanced capabilities vary by tier, including predictive dialing and screen recording
Our verdict on C-Zentrix Contact Center
C-Zentrix Contact Center is designed for businesses, BPOs, and enterprise customer-service teams managing inbound, outbound, or blended campaigns. It supports cloud and on-premise deployment, making it a fit for organizations that need self-hosting options alongside remote-agent access. Its scope covers voice operations, digital channels, routing, monitoring, reporting, CRM connectivity, and workforce-management capabilities.
Pricing is organized into Free, Pro, and Enterprise tiers, with monetary pricing handled through contact sales. The Free offering provides inbound and outbound calling, IVR, and 100 minutes of initial call credit for a seven-day trial. Pro adds power dialers, voice logging, and analytics, while Enterprise adds predictive dialing, screen recording, and voice logging alongside calling and IVR. Across the platform, drag-and-drop IVR design, automatic call distribution, skill-based routing, predictive, progressive, and preview dialing, call recording, screen recording, call whispering, and supervisor call barge support detailed contact-center operations.
Its ecosystem is a strong reason to consider it. C-Zentrix connects with Salesforce, Microsoft Dynamics, Zoho CRM, Freshdesk, and LeadSquared, while digital-channel integrations include WhatsApp, Facebook Messenger, Instagram Messenger, Twitter, and Google Business Messenger. Voice, chat, email, messaging, and social workflows are supported, with WebRTC and mobile access for remote agents. Teams seeking broad channels, self-hosted deployment, and supervisory depth should shortlist it. Smaller teams wanting a simple calling tool or a permanent free plan may prefer a narrower alternative.
Your product? Our editors can test C-Zentrix Contact Center in depth and publish a review, labelled as paid · from $149/mo →
C-Zentrix Contact Center pricing
All 3 C-Zentrix Contact Center plans and prices →
C-Zentrix Contact Center fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Inbound calling | Yes |
| Outbound dialer | Yes |
| IVR builder | Yes |
| Digital channel scope | Omnichannel |
| Workforce management | Yes |
| Maximum agents | Not verified |
| Recording retention | Not verified |
| Free trial | 7 days |
| Deployment | Cloud, Self-hosted, Mobile |
| Platforms | Web |
| Support | Email, Phone, Docs · 24/7 |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 10 integrations: Salesforce, Microsoft Dynamics, Zoho CRM, Freshdesk, LeadSquared, WhatsApp … See all → |
| Pricing | Pricing on request · 7-day trial (source) |
| Website | c-zentrix.com |
| Facts checked | 22 Sep 2026 |
C-Zentrix Contact Center integrations
C-Zentrix Contact Center lists 10 integrations on its own site.
- Salesforce
- Microsoft Dynamics
- Zoho CRM
- Freshdesk
- LeadSquared
- Facebook Messenger
- Instagram Messenger
- Google Business Messenger
See all C-Zentrix Contact Center integrations →
Alternatives to C-Zentrix Contact Center
- Genesys Cloud CXA broad omnichannel contact-center platform for enterprises with annual plans from $75 per user monthly.9.4
- Amazon ConnectA broad, usage-based contact center service for organizations built around AWS.9.3
- NICE CXoneMature omnichannel contact center software for enterprises with complex service needs.9.2
See all C-Zentrix Contact Center alternatives →
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The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used C-Zentrix Contact Center for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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