Brainfish review
A cited-answer knowledge platform for enterprise support and knowledge teams.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Brainfish is an AI knowledge platform and support-agent product for B2B companies. It builds a continuously updated knowledge layer from documents, tickets, transcripts, websites, and connected business tools. Teams can deliver cited answers through an embeddable chat, AI-powered help center, web experiences, Slack, Microsoft Teams, Chrome, CRM, and support integrations. Internal teams can also use copilots to search, draft, and improve knowledge. Its strongest fit is enterprise support and knowledge teams that need answers grounded in their own content.
The platform’s breadth is a central strength. Brainfish supports AI-generated answers with source citations, role-based permission controls, realtime content sync, workflow actions, API integrations, and escalation to human agents. Analytics cover conversations, resolution, deflection, and knowledge gaps, giving teams visibility into how their knowledge and support experiences perform. Integrations include API / Custom, BigCommerce, Chorus.ai, Claude, Confluence, Freshworks, Google Drive, Guru, Help Scout, Helpjuice, HubSpot, Intercom, Magento, Microsoft Teams, and Mintlify. Internal copilots are available for Slack, Microsoft Teams, Chrome, and Claude.
Pricing is structured around contact with sales rather than published numeric rates. The Platform plan includes five platform seats, 5,000 queries per month, a dedicated account manager, AI support agents, internal copilots, and customer analytics. A 14-day free trial is available, while there is no free plan. The five-seat Platform allowance may suit a focused team but can constrain broader internal access. Brainfish is a strong choice for organizations that value cited answers, realtime ingestion, analytics, and enterprise controls such as SSO, regional hosting, tenant isolation, and audit controls. Teams seeking a self-serve free tier or a larger included user allowance should consider another option.
Brainfish pros and cons
- Where it wins
- Cites sources in AI-generated answers
- Ingests documents, tickets, transcripts, websites, and apps
- Combines copilots, analytics, workflows, and human handoff
- Where it doesn't
- No free plan
- Pricing requires contacting sales
- Platform plan includes five seats
Brainfish fact sheet, pricing and score →
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