BOTfriends AI Voicebot
BOTfriends AI Voicebot: A workflow-focused voicebot for enterprises automating recurring service requests. Ranked #20 of 30 in Customer Service Voicebots by our editors (6.5/10); pricing: 14-day trial; best for enterprises wanting orchestrated service workflows.
At a glance
- Editor score6.5 / 10
- Pricing14-day trial
- Best forEnterprises wanting orchestrated service workflows
- Free planNo
- Paid from€500/mo
- Human handoffYes
- Facts checked20 Sep 2026
Where it wins
- Automates recurring calls with natural-language conversations
- Connects SIP/PSTN telephony with CRM, ERP, and ticketing systems
- Hands off complex conversations with context and supports multi-agent orchestration
Where it doesn't
- Paid plans start at €500 per month
- The €500 Pilot tier focuses on one validated use case
- Enterprise capabilities require the €3,000/month BOTfriends X plan
Our verdict on BOTfriends AI Voicebot
BOTfriends AI Voicebot is a conversational AI solution for customer-service teams that want to automate voice, chat, and email interactions. It handles recurring requests, retrieves information from connected business systems, runs multi-step service workflows, and transfers complex conversations to human agents with context. Its positioning fits SMEs and enterprises, with particular relevance for organizations managing repeatable call volumes across CRM, ERP, ticketing, and knowledge-base environments.
Pricing is structured around a 14-day trial and two paid monthly tiers. The “Free of charge” option provides full platform access, voice, chat, and email trial capabilities, plus AI knowledge base setup. The €500/month Pilot plan adds first use case validation, core-system integration, controlled test runs, and interface and IT-security review. At €3,000/month, BOTfriends X adds full BFX infrastructure access, dedicated project management, fixed expert capacity in sprints, and agent operator training. This makes the entry tier suitable for validating a defined service workflow, while the higher tier is aimed at broader operational programs with dedicated delivery support.
The product’s main depth is workflow orchestration rather than basic call routing. It supports SIP and PSTN connections, backend updates, contextual human handoff, multi-agent orchestration, and conversation analytics. Integrations span systems and channels including Avaya, Genesys, HubSpot, Salesforce, Oracle, SAP Ariba, Microsoft Teams, Facebook Messenger, Instagram, and Live Chat; the category specifications also identify Zendesk, Freshdesk, and Salesforce Service Cloud among supported helpdesk connections. Organizations with repeatable service processes and established business-system infrastructure should find the feature mix relevant. Teams seeking a low-cost standalone phone bot, a simple IVR replacement, or a narrowly focused support tool should look elsewhere.
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BOTfriends AI Voicebot pricing
All 3 BOTfriends AI Voicebot plans and prices →
BOTfriends AI Voicebot fact sheet
| Free plan | No |
|---|---|
| Paid from | €500/mo |
| Monthly call minutes | Not verified |
| Human handoff | Yes |
| Knowledge sources | CRM systems, ERP systems, ticketing systems, knowledge bases |
| Supported languages | Not verified |
| Phone number included | Not verified |
| Helpdesk integrations | Lime Connect, Zendesk, Avaya, Genesys, Live Chat, PTnova, Freshdesk, Salesforce Service Cloud |
| Free trial | 14 days · no card needed |
| Deployment | Cloud |
| Compliance & security | GDPR |
| Support | Email, Phone |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 20 integrations: Avaya, Coupa, Facebook Messenger, Genesys, Google Workspace, HubSpot … See all → |
| Pricing | 14-day trial (source) |
| Website | botfriends.de |
| Facts checked | 20 Sep 2026 |
BOTfriends AI Voicebot integrations
BOTfriends AI Voicebot lists 20 integrations on its own site.
- Avaya
- Coupa
- Facebook Messenger
- Genesys
- Google Workspace
- HubSpot
- Ivalua
- Live Chat
- Microsoft Teams
- Oracle
- Personio
- PTnova
- Salesforce
- SAP Ariba
- SAP SuccessFactors
- Schleupen
- Shopify
- Slack
- Synertrade
See all BOTfriends AI Voicebot integrations →
Alternatives to BOTfriends AI Voicebot
- PolyAIA multilingual, voice-first platform for complex enterprise service conversations.8.9
- ReplicantA broad enterprise voicebot platform with workflows, handoff, analytics, and failover.8.7
- ParloaA broad, enterprise-focused platform for deploying and governing voice and digital AI agents.8.5
See all BOTfriends AI Voicebot alternatives →
Also Ranked In
BOTfriends AI Voicebot is ranked in 2 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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