Boei review
Boei suits CRM-heavy teams that need SMS automation across a broad integration ecosystem.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Boei is an AI chatbot and customer-conversation platform for small businesses, teams, agencies, and enterprises. Its SMS capabilities include bidirectional messaging through Twilio, AI-generated replies, scheduled follow-ups, lead qualification, data capture, shared-inbox management, and human handoff with conversation context. The same agent can also operate across websites, WhatsApp, email, and other contact channels, making it a fit for teams that want SMS inside a wider customer-conversation workflow rather than as a standalone texting tool.
Pricing starts with Starter at $25 per month when billed monthly or $19 per month when billed annually. It includes 1 domain and 1 chatbot, 50+ contact channels, 2,000 AI credits per month, email and WhatsApp chatbot support, and CRM and advanced integrations. Growth costs $69 monthly or $49 with annual billing, adding 3 domains and 3 chatbots, 7,000 AI credits, 3 live chat agents, API access, and webhooks. Business costs $179 monthly or $129 annually, with 10 domains and 10 chatbots, 20,000 AI credits, unlimited product training, white-label capability, and branding removal. Scale costs $309 monthly or $229 annually and adds 25,000 AI credits, a custom DPA, a 99.5% uptime SLA, priority support, and dedicated onboarding. A 7-day trial is available, while SMS usage is a separate paid add-on.
Boei’s strongest fit is a CRM-centered operation using HubSpot, Salesforce, Pipedrive, Zoho CRM, Mailchimp, Calendly, Google Calendar, Slack, Microsoft Teams, Zapier, Make, Google Analytics 4, Stripe, Airtable, or Notion. Multi-step workflows, webhooks, and API access support more tailored routing and data movement as teams grow. Choose Boei if shared conversations, qualification, automation, and broad integrations matter together. Consider a narrower SMS product if you need a permanent free tier, bundled SMS usage, or a simpler setup focused only on texting.
Boei pros and cons
- Where it wins
- Bidirectional SMS with AI replies, follow-ups, and human handoff
- Shared inbox across SMS, WhatsApp, email, websites, and other channels
- Broad CRM, calendar, automation, API, and webhook integrations
- Where it doesn't
- No permanent free plan; the trial lasts 7 days
- SMS usage is a separate paid add-on
- Starter is limited to 1 domain and 1 chatbot
Boei fact sheet, pricing and score →
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