BESTCare 2.0 review

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

BESTCare 2.0 is ezCaretech Co., Ltd.’s hospital electronic medical record system for healthcare organizations. Its scope includes clinical care workflows, clinical documentation, care coordination, patient engagement, intelligent analytics, population health and workflow optimization. The vendor positions customization as a way to fit hospital processes, with staff management across roles. That combination makes it relevant to mid-market and enterprise hospitals seeking adaptable workflows rather than a narrowly focused clinical tool.

Pricing follows a contact-sales model, and there is no free plan. BESTCare 2.0 is delivered through the web and deployed in the cloud, giving hospitals a browser-based operating model to assess against their infrastructure and governance requirements. Support is provided through email. The vendor also identifies Saint Marianna University Hospital in Japan as a deployment site, offering a concrete example of use in a hospital environment. Prospective buyers should map the product’s workflow customization to their own departments, roles and care-coordination processes before contracting.

The product’s breadth is its main differentiator: it connects care workflows and documentation with engagement, analytics, population health and workflow optimization. Hospitals that want these functions represented in one EHR may find the coverage aligned with enterprise planning and operational improvement. The fit is less clear for organizations that require detailed, documented inpatient order, medication or interoperability specifications as a buying prerequisite; those teams should compare alternatives that explicitly meet those requirements. BESTCare 2.0 is therefore most suitable for hospitals prioritizing configurable workflows and broad clinical-operational scope, while buyers seeking narrowly specified inpatient capabilities should conduct a focused comparison.

BESTCare 2.0 pros and cons

• Where it wins
  • Covers clinical workflows, documentation and care coordination
  • Customizable workflows support staff management across roles
  • Adds patient engagement, analytics and population health capabilities
• Where it doesn't
  • Pricing requires contacting sales, with no free plan
  • Web access and cloud deployment may not fit every IT strategy
  • Hospitals needing detailed inpatient specifications should evaluate alternatives

BESTCare 2.0 fact sheet, pricing and score →

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Last updated 7 Oct 2026 · How we research and update