BastionGlass review
A broad web ERP for auto-glass teams, with strong intake and estimating but no mobile app.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
BastionGlass is a web-based ERP for automotive glass shops, covering quote intake, VIN-based estimating, customer and vehicle records, scheduling, technician assignment, inventory, ordering, invoicing, payments, compliance, reporting, and customer communication. It is suited to solo mobile technicians as well as multi-location operations, with web and API access rather than a dedicated mobile app.
Pricing follows three tiers. Starter costs $199 per month and includes core quoting, jobs, customers, and payments, up to 500 customers, 100 jobs per month, 3 technicians, 1 location, and QuickBooks or Xero sync. Professional costs $299 per month and adds dispatch and inventory control, with limits of 5,000 customers, 500 jobs per month, 10 technicians, and 3 locations. Enterprise costs $399 per month and adds Fenius AI voice and chat intake, unlimited customers, jobs, technicians, and locations, plus API access. The tier structure makes the product easier to match to operating scale, but the paid entry point may be high for smaller shops.
The standout fit is intake and estimating: VIN decoding, NAGS-ready estimates, an embeddable quote widget, and Fenius AI can connect incoming requests to shop workflows. Operations extend through dispatch, purchasing, receiving, vendor issue tracking, payment links, compliance photos, checklists, signatures, and calibration notes. Integrations with Stripe, Twilio, Google authentication, QuickBooks, Xero, NAGS API, and NHTSA VIN data support the broader workflow. Choose BastionGlass if your auto-glass operation needs connected estimating and back-office control; consider another option if a mobile technician app or a lower-cost entry tier is essential.
BastionGlass pros and cons
- Where it wins
- NAGS/VIN estimating covers parts, labor, kits, ADAS, and margins
- Fenius AI voice and chat intake is available on Enterprise
- Scheduling, inventory, payments, compliance, and accounting sync in one system
- Where it doesn't
- Starts at $199 per month with no free plan
- No mobile app for technicians or field operations
- Starter is limited to 100 jobs monthly and 3 technicians
BastionGlass fact sheet, pricing and score →
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