At Last review
A broad returns platform with a free plan and paid tiers starting at £95 monthly.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
At Last is a returns and reverse-logistics platform for ecommerce retailers, marketplace sellers, brands and 3PLs. It combines a branded self-service returns portal with multi-channel and marketplace returns management, exchange workflows, automated refunds and store-credit actions. Customers can look up orders, initiate returns, select exchange or refund options, and use paperless labels, QR codes, home collection or carrier drop-off. Operations teams can configure return policies and reasons, manage shipments, and coordinate return data across connected commerce systems.
The pricing structure covers several operating models. Return to Zero is a free plan with all features included, customer-paid returns only, and a minimum of 250 shipments per month. Starter costs £95 per month and includes core features, free or paid returns, and 100 free returns per month. Pro costs £225 per month and includes all features with free or paid returns. Custom uses bespoke pricing and adds multi-portal and multi-tenant support. The published plans make At Last especially relevant to brands seeking a free entry route, while the paid tiers require a clearer volume and feature fit.
Platform coverage is a notable strength for international and multi-channel operations. At Last is available on web, iOS, Android and through an API, with integrations for Shopify, Rithum, Mirakl, WooCommerce, Mintsoft, Magento and BigCommerce. Its international returns capability includes customs handling and Returns Goods Relief, while reporting, exports and operational dashboards support ongoing oversight. Brands that need exchanges, refunds, shipping workflows and marketplace coverage should find the feature set well aligned. Smaller retailers with lower shipment volumes, or teams needing multi-portal support without moving to custom pricing, may prefer a more narrowly priced alternative.
At Last pros and cons
- Where it wins
- Free Return to Zero plan with all features included
- Branded portal, exchanges, refunds, labels and QR codes
- International returns with customs handling and Returns Goods Relief
- Where it doesn't
- Return to Zero requires a minimum of 250 shipments per month
- Paid plans start at £95 per month
- Custom pricing is required for multi-portal and multi-tenant support
At Last fact sheet, pricing and score →
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