Arc review
Arc combines voice ordering, POS punching, analytics, and A/B testing for drive-thrus.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Arc is a voice AI platform for restaurant drive-thrus, designed for operators managing customer ordering, upselling, phone orders, and store-level performance. Its workflow can handle orders, punch them into the POS, update menus and limited-time offers, account for out-of-stock items, and hand interactions to crew members when fallback handling is needed. Operators looking to combine ordering automation with experimentation will find the product’s scope closely aligned with that goal.
Pricing follows a contact-sales model. Arc does not present standard plan tiers; instead, prospects request a tailored estimate. The vendor states that pilots have no cost until deployment, which gives operators a way to evaluate the approach before rollout without treating the pilot as a perpetual free plan. Arc connects with NCR, Xenial, Toast, PAR/Brink, and Oracle MICROS, making POS compatibility a central consideration during evaluation. The platform also connects with base stations as part of its drive-thru workflow.
The standout capability is the combination of operational analytics and controlled experimentation. Arc reports order accuracy, average order value, upsell take-rate, order time, and customer satisfaction across stores and dayparts, while A/B testing applies to scripts and upsell strategies. That pairing gives restaurant operators a way to compare ordering approaches alongside day-to-day performance rather than treating voice ordering as a standalone feature. Arc is a strong fit for teams that want voice AI, automated POS punching, upselling, fallback handling, and measurable experimentation in one system. Operators seeking a self-serve pricing model, a different POS connection, or a narrower tool focused on only one part of the drive-thru workflow should consider alternatives.
Arc pros and cons
- Where it wins
- Automates voice ordering, upselling, and POS order punching
- Tracks accuracy, order value, timing, upsells, and satisfaction
- Supports menu updates, crew handoffs, fallbacks, and A/B testing
- Where it doesn't
- Uses contact-sales pricing instead of standard published plans
- POS integrations cover five listed systems
- Requires POS and base-station connectivity for its workflow
Arc fact sheet, pricing and score →
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