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AlwaysIP Cloud Phone System review

#15 of 166 in Business Phone Systems

A UK-focused cloud PBX with flexible call handling and four paid monthly tiers.

7.6/10Editor score
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AlwaysIP Cloud Phone System7.6 Visit AlwaysIP

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

AlwaysIP Cloud Phone System is a cloud-hosted PBX and unified communications service for UK businesses, from growing SMEs to larger organisations. It brings business calling together with IVR, multi-level routing, voicemail, conferencing and messaging, with softphone access through Windows, Mac, Android, iOS, web and Chrome. Its range makes it worth considering for teams that need managed call flows and monitoring, rather than only a basic business number.

Pricing is per user per month, billed monthly, with a 30-day trial. Business Standard costs £11.99 and includes one UK local number and 2,000 UK landline/mobile minutes. Business Premium is £14.99, with one UK local number and 5,000 UK minutes. Business Premium Plus costs £17.99 and adds a UK or US number, 10,000 UK minutes and 1,000 USA/Canada minutes. Contact Centre is £19.99, with a UK or US number, unmetered UK minutes and 2,000 USA/Canada minutes. Businesses should match the tier to their calling destinations and expected volume.

Call handling is a notable strength: IVR and multi-level routing sit alongside a call-flow designer, voicemail and call transcription, recording and archiving, and monitoring with listen, whisper and barge-in. The platform also lists video conferencing, omnichannel messaging, and CRM and helpdesk integrations including HubSpot, Salesforce, Zoho CRM, Microsoft Dynamics and Zoho Desk; Microsoft Teams, Outlook, WhatsApp, Facebook and SMS are also listed. These capabilities suit teams coordinating calls across sales or support workflows. A small business that only needs straightforward calling may prefer a simpler service, while teams with contact-centre needs can weigh the higher tier against its included minutes and tools.

AlwaysIP Cloud Phone System pros and cons

  • Where it wins
    • IVR, multi-level routing and a call-flow designer support complex call handling.
    • Transcription, recording and listen, whisper and barge-in monitoring are included.
    • Softphones span desktop, mobile, web and Chrome, with CRM and helpdesk integrations.
  • Where it doesn't
    • No free plan; paid plans start at £11.99 per user per month.
    • Calling allowances vary by tier, and only Contact Centre lists unmetered UK minutes.
    • The listed feature set may be more than a business needing basic calling requires.

AlwaysIP Cloud Phone System fact sheet, pricing and score →

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