Aircall review
A strong business calling platform with SMS, but limited chatbot focus.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Aircall is a cloud-based business phone and customer communications platform for sales, support, and RevOps teams. It combines voice calling, SMS and MMS messaging, WhatsApp, call routing, IVR menus, recordings, voicemail transcription, analytics, AI features, and CRM or help-desk integrations. Teams can access it through web, Windows, macOS, iOS, Android, and a Chrome extension, while business numbers include local, international, and toll-free options in supported countries.
The published annual-billing plans start with Essentials at $30 per license per month, with a three-license minimum. Essentials includes SMS and MMS, unlimited calls within the US and Canada, IVR, call recording, click-to-dial, a desktop and mobile softphone, plus 250+ integrations and API access. Professional costs $50 per license per month on annual billing and adds a service-level agreement, single sign-on, advanced analytics, live monitoring, smart routing, queue callbacks, Power Dialer, and Voicemail Drop. Custom adds custom onboarding and API developer support, alongside a service-level agreement and single sign-on, with a 25-license minimum. A seven-day free trial is available.
Aircall’s strongest fit is for teams that want business calling and SMS in one system, especially when Salesforce, HubSpot, Zendesk, Intercom, Pipedrive, Zoho, or Monday.com are part of the workflow. Its routing, queues, recordings, transcriptions, analytics, and live monitoring give the product substantial communications breadth. However, its core feature set is calling rather than chatbot automation. Choose Aircall when phone operations are central and SMS is an important companion channel; teams seeking dedicated SMS chatbot workflows should look for a more automation-focused product.
Aircall pros and cons
- Where it wins
- SMS and MMS messaging alongside voice, IVR, and call routing
- 250+ integrations with CRM, help-desk systems, API, and webhooks
- Desktop, web, mobile, and Chrome extension access
- Where it doesn't
- Core feature set centers on calling rather than chatbot automation
- No free plan; annual pricing starts at $30 per license monthly
- Annual plans require a three-license minimum
Aircall fact sheet, pricing and score →
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