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Acefone review

#35 of 166 in Business Phone SystemsCloud PBX SoftwareCloud Telephony Solutions

A broad omnichannel phone system for Indian businesses, priced for teams needing more than basic calling.

5.5/10Editor score
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Acefone is a cloud communications platform for businesses that need hosted phone systems, contact-center functions, and omnichannel customer interactions. It supports inbound and outbound calling, virtual numbers, automatic call distribution, multi-level IVR, call routing, voicemail, recording, analytics, SMS, WhatsApp, video, and CRM or helpdesk integrations. Web, iOS, Android, and API access make it suitable for small businesses, growing teams, and enterprise deployments, particularly in India.

Pricing is structured around paid plans. Professional costs INR 1,599 per user per month and includes an inbound contact center with manual OBD calling, unlimited calling within India, one standard DID, three months of call recording, standard permission roles, and 24x7 chat support. Ultra costs INR 1,999 per user per month and adds a complete contact center with advanced features, six months of call recording, custom permission roles, and 24x7 call support. Enterprise is designed for high-volume deployments with custom infrastructure and SLAs plus tailored security and compliance. A 7-day trial is available with limited calling.

Acefone’s main strength is breadth: teams can combine call distribution, virtual receptionists, queues, analytics, and recordings with integrations for Zoho, Salesforce, Microsoft Dynamics 365, HubSpot, Freshworks, Zendesk, Bitrix24, LeadSquared, Kapture, Microsoft Teams, Google Workspace, and other listed tools. AI features are also available. Choose Acefone when voice and digital channels need to work together across business and contact-center workflows. Businesses seeking only basic calling may find the paid starting price harder to justify.

Acefone pros and cons

  • Where it wins
    • Voice, SMS, WhatsApp, and video communications in one platform
    • Custom routing, IVR, queues, recording, and call analytics
    • Integrations with Salesforce, HubSpot, Zoho, Zendesk, and more
  • Where it doesn't
    • Starts at INR 1,599 per user per month
    • The 7-day trial includes limited calling
    • Advanced contact-center capabilities require a higher-tier plan

Acefone fact sheet, pricing and score →

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