Abby
Abby: A premium hybrid receptionist service with 24/7 coverage and business-tool integrations. Ranked #6 of 35 in Virtual Receptionist Services by our editors (8.0/10); pricing: 14-day trial; best for businesses needing premium hybrid receptionist service.
At a glance
- Editor score8.0 / 10
- Pricing14-day trial
- Best forBusinesses needing premium hybrid receptionist service
- Free planNo
- Paid from$165/mo
- Answering modeHybrid
- Founded2005 · Las Vegas, Nevada, United States
- Facts checked21 Sep 2026
Where it wins
- Human, AI, or hybrid answering with screening and transfers
- 24/7 English and Spanish answering, including appointment scheduling
- Recordings, transcripts, summaries, sentiment data, and lead qualification
Where it doesn't
- Plans start at $165 per month, with no free plan
- Enterprise pricing is custom rather than listed
- AI usage consumes half an Abby Minute
Our verdict on Abby
Abby is a virtual receptionist service from Abby Connect for businesses that want calls handled by human receptionists, AI, or a combination of both. It answers in a company’s name, screens and transfers callers, takes messages, captures and qualifies leads, answers questions, and schedules appointments. The service is aimed at solo operators, small businesses, growing teams, and larger organizations that need 24/7 call coverage in English and Spanish.
Pricing starts with the Starter plan at $165 per month. Essential costs $329 per month, Professional costs $599 per month, and Growth costs $1,380 per month. The listed highlights for these plans include human, AI, or hybrid answering, 24/7 coverage, and English and Spanish answering. Enterprise offers custom plans, tailored workflows, and higher call volumes. A trial lasts 14 days or 500 Abby Minutes, whichever comes first. AI usage consumes half an Abby Minute, so teams should account for that when estimating usage.
Abby’s main distinction is the range of call-handling options combined with operational features. Call recordings, transcripts, summaries, sentiment data, the AbbyGO mobile app, and a web portal support follow-up after conversations. Integrations include Calendly, Google Calendar, Salesforce, HubSpot, Zapier, Clio, Lawmatics, Freshdesk, Intercom, Zendesk, and Zoho Desk. Businesses that need human backup for AI answering, lead qualification, scheduling, and around-the-clock coverage should consider Abby. Organizations seeking the lowest-cost receptionist option or straightforward self-service automation may prefer a less expensive alternative.
Your product? Our editors can test Abby in depth and publish a review, labelled as paid · from $149/mo →
Abby pricing
Abby fact sheet
| Free plan | No |
|---|---|
| Paid from | $165/mo |
| Answering mode | Hybrid |
| Included minutes | 50 minutes/mo |
| Call qualification | Yes |
| Message taking | Yes |
| Call routing | Yes |
| Appointment scheduling | Yes |
| Multilingual answering | Yes |
| Free trial | 14 days · card required |
| Money-back guarantee | 22 days |
| Deployment | Cloud, Mobile |
| Platforms | Web |
| Compliance & security | HIPAA |
| Support | Live chat, Phone · 24/7 |
| Built for | Solo, Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 157+ integrations: Calendly, Google Calendar, Salesforce, HubSpot, Zapier, Clio … See all → |
| Pricing | 14-day trial (source) |
| Website | abby.com |
| Facts checked | 21 Sep 2026 |
Abby integrations
Abby lists 157+ integrations on its own site — the 11 named here are the ones its pages call out.
- Calendly
- Google Calendar
- Salesforce
- HubSpot
- Zapier
- Clio
- Lawmatics
- Freshdesk
- Intercom
- Zendesk
- Zoho Desk
Alternatives to Abby
- AnswerNetA live answering service for businesses that need custom call handling and routing.8.9
- MAP CommunicationsA mature human answering service with routing, qualification, scheduling, and bilingual support.8.7
- Specialty Answering ServiceA mature human answering service for teams that need screening, scheduling, and dispatch.8.5
Abby vs the competition
- Abby vs AnswerNet
- Abby vs MAP Communications
- Abby vs Specialty Answering Service
- Abby vs Smith.ai
- Abby vs Ruby
- Abby vs AnsweringService.com
Compare Abby with any tool side by side →
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The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used Abby for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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