8x8 Communications APIs
8x8 Communications APIs: A broad communications API suite with a free Developer plan and usage-based options. Ranked #4 of 23 in Communications Platforms as a Service by our editors (9.1/10); pricing: Free plan; best for teams wanting broad APIs with a free plan.
At a glance
- Editor score9.1 / 10
- PricingFree plan
- Best forTeams wanting broad APIs with a free plan
- Free planYes
- Channels supportedSMS, WhatsApp, RCS, Viber, LINE, Zalo, voice, video
- Facts checked21 Sep 2026
Where it wins
- Covers SMS, WhatsApp, RCS, Viber, LINE, Zalo, voice, and video
- Includes APIs and SDKs for web, iOS, Android, and API integrations
- Offers a free Developer plan alongside usage-based and enterprise options
Where it doesn't
- The free Developer plan is limited to 25 monthly active users
- Pricing varies by product, usage, destination, and user volume
- Video offerings are priced separately from the usage-based communications APIs
Our verdict on 8x8 Communications APIs
8x8 Communications APIs gives businesses and developers a way to add communications to customer-engagement workflows. Its scope spans SMS, business messaging, voice calling, IVR, number masking, verification, video interaction, and embedded video meetings through Jitsi as a Service. Supported channels include SMS, WhatsApp, RCS, Viber, LINE, and Zalo, while voice SDKs support native iOS and Android applications. It fits teams building communications into web, mobile, or backend applications rather than buyers seeking a standalone team-messaging product.
Pricing covers several buying models. Pay-as-you-go charges for usage without commitments or contracts, while Subscription offers customized pricing and discounted rates as usage grows. Enterprise provides tailored pricing for a full-featured customizable solution. Separately listed Jitsi as a Service tiers include Developer at $0 per month for 25 monthly active users, Basic at $99 per month for 300, Standard at $499 per month for 1.5K, Business at $999 per month for 3K, and Enterprise for 5K+ users. This gives smaller teams an entry point, but estimating total cost requires attention to product, usage, destination, and user volume.
The main strength is breadth: teams can combine messaging, call flows, DTMF-based routing, text-to-speech, audio playback, number masking, authentication, video calling, screen sharing, co-browsing, and embedded meetings. Integrations with Zendesk, Salesforce, Microsoft Teams, and Google Workspace support common business workflows. Choose 8x8 Communications APIs when one platform needs multiple communication channels and a free starting tier. It is less suitable for teams that need a single-purpose API, a fixed all-in price across every capability, or video included within the same pricing structure as messaging and voice.
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8x8 Communications APIs pricing
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8x8 Communications APIs fact sheet
| Free plan | Yes |
|---|---|
| Paid from | Not verified |
| Channels supported | SMS, WhatsApp, RCS, Viber, LINE, Zalo, voice, video |
| Pricing model | Payg |
| Programmable voice | Yes |
| Programmable messaging | Yes |
| Programmable video | Yes |
| SDK platforms | iOS, Android |
| Phone number support | Yes |
| Deployment | Cloud, Mobile |
| Platforms | Web, iOS, Android |
| Compliance & security | SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS, SSO/SAML, 2FA |
| Support | Email, Docs |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 4 integrations: Zendesk, Salesforce, Microsoft Teams, Google Workspace |
| Pricing | Free plan (source) |
| Website | 8x8.com |
| Facts checked | 21 Sep 2026 |
8x8 Communications APIs integrations
8x8 Communications APIs lists 4 integrations on its own site.
- Zendesk
- Salesforce
- Microsoft Teams
- Google Workspace
Alternatives to 8x8 Communications APIs
- Sinch APIsA broad communications stack for businesses embedding messaging, voice, video, email, and verification.9.4
- Vonage Communications APIsA broad CPaaS for enterprises embedding voice, messaging, video, and verification.9.3
- Bandwidth Communications APIsA carrier-connected API platform for U.S. voice, messaging, authentication, and phone numbers.9.2
See all 8x8 Communications APIs alternatives →
8x8 Communications APIs vs the competition
- 8x8 Communications APIs vs Sinch APIs
- 8x8 Communications APIs vs Vonage Communications APIs
- 8x8 Communications APIs vs Bandwidth Communications APIs
- 8x8 Communications APIs vs Airtel IQ
- 8x8 Communications APIs vs Kaleyra Voice API
- 8x8 Communications APIs vs Gupshup
Compare 8x8 Communications APIs with any tool side by side →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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