10-8 Systems review
Integrated CAD, call handling, field access, and records for agencies coordinating operations.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Dispatch centers and law enforcement, fire and rescue, and EMS organizations are the intended audience for 10-8 Systems. The cloud-native platform brings incident creation and computer-aided dispatch together with call handling, configurable run cards and response plans, live unit status, mobile field access, and records management. It is especially relevant to agencies that need dispatch and records workflows to work across service lines, rather than a standalone tool for one department. Field personnel can access the live system from MDTs, tablets, or laptops.
Inter-agency coordination is a defining part of the offering. Secure Link and CADbridge share incident and unit information across agencies, while open APIs support connections to NG911 systems, AVL, GPS and telematics, NCIC, state reporting, and ePCR systems. NICE and Eventide are also listed integrations. This breadth makes the product a fit for agencies aiming to connect dispatch with field activity and downstream reporting. Buyers should assess which integrations and cross-agency workflows they need to support; the platform's value depends on those operational connections, not just incident intake.
The vendor directs prospective agencies to request a demo, and pricing follows a contact-sales model. That means buyers should expect a sales-led evaluation rather than choosing from published plan tiers. Deployment is cloud-only, so agencies seeking another deployment model should consider alternatives. For organizations comfortable with cloud deployment and evaluating an integrated CAD/RMS system, 10-8 Systems merits consideration; teams looking only for a narrow dispatch function or a self-service purchase path may prefer a more focused option.
10-8 Systems pros and cons
- Where it wins
- Connects CAD, NG911 call handling, unit status, and records workflows
- Shares incident and unit information across agencies via Secure Link and CADbridge
- Open APIs connect with NG911, AVL, NCIC, state reporting, and ePCR systems
- Where it doesn't
- Pricing requires contacting sales and requesting a demo
- Cloud deployment is the only listed deployment option
- The feature set centers on public safety dispatch and records workflows
10-8 Systems fact sheet, pricing and score →
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