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In an interview published August 16, 2024, New Relic CEO Ashan Willy described APAC as a set of distinct markets and argued that observability needs to span cloud, on-premises, and hybrid systems as organizations adopt AI. He said New Relic’s APAC business was growing faster than the rest of the company, but those figures are his statements at the time—not current performance or independently audited results.
What Willy said about New Relic’s APAC growth
Willy told Computer Weekly that New Relic’s APAC business was growing faster than the rest of the company and “outpacing even our cloud growth, which is over 17%.” He also said India was growing faster than the region. These are claims from the August 2024 interview, not a current growth report or independent verification. The interview also records his statement that the company spent close to 22% of revenue on research and development.
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He described APAC as several different market situations rather than a single uniform opportunity:
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1Scan for outdated or missing drivers - takes under a minute2Repair Windows errors before they cause bigger problems3Fix the driver behind crashes, sound loss and screen glitches| Market | Willy’s characterization in the interview |
|---|---|
| Australia | Traditional, brick-and-mortar businesses moving toward cloud-based observability; he described the market as successful for New Relic. |
| India | A mix of digital-native companies and traditional organizations, including banks and manufacturers, digitizing their operations; he said it was growing faster than APAC overall. |
| Japan | A substantial on-premises base alongside a transition to digital applications; he said the market was growing as digital transformation accelerated. |
| Southeast Asia | Digital-native customers, including in Indonesia. |
These descriptions reflect the CEO’s account, not a comparative independent study of the region’s markets.
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Why observability has to cover cloud, on-premises, and hybrid systems
Observability platforms analyze operational data such as logs and traces to help teams understand application and infrastructure performance and identify issues. Willy’s central argument was that the view needs to remain continuous as organizations move workloads between environments. A cloud migration may take years or decades, he said, leaving many enterprises with cloud-native, on-premises, and hybrid systems operating at the same time.
He also said he was seeing some enterprises move workloads back on-premises because of cloud costs and concerns about AI workloads, including data and intellectual-property concerns. The interview gives no measure of how widespread this movement is; it should be read as a trend he said he observed, not evidence that cloud migration is reversing across APAC.
How observability fits AI adoption
Willy argued that companies may use AI in only parts of an application because of cost and complexity, but that observability should still cover the whole application, including those AI components. That approach can help teams see how AI-related components fit into an application’s broader performance picture as workloads change.
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Cost visibility and the limits of the savings claim
Willy said New Relic customers had saved “up to 30-40%” of cloud costs using observability. “Up to” describes an asserted upper bound, not a typical result or a guaranteed saving. The interview does not establish how the figure was calculated, how many customers achieved it, or whether it applies to a particular workload or timeframe.
His broader point was that visibility into infrastructure and application behavior can help organizations understand where resources are being used while they manage cloud costs. The interview’s savings figure remains a company executive’s claim rather than an independently verified outcome.
Where observability and security may intersect
Willy described anomalous behavior in telemetry as a potential signal for security teams. “The core of observability is understanding what normal behaviour looks like and identifying anomalies,” he said. He argued that observability data could help prevent attacks in real time, while acknowledging that New Relic would need partners to support real-time response.
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Outbyte PC Repair FREERepair Windows errors before they cause bigger problemsFix Now →Outbyte Driver Updater FREEScan for outdated or missing drivers - takes under a minuteDriver Scan →The partner categories he named were threat intelligence, extended detection and response (XDR), security orchestration, automation and response (SOAR), and endpoint security. The interview identifies areas of interest, not confirmed integrations or currently available commercial partnerships.
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Why OpenTelemetry and open-source tools matter in his strategy
Willy said New Relic was focusing on AI, security, and open source, particularly OpenTelemetry. He claimed that seven of the company’s top ten customers used a mix of New Relic and open-source tools. His stated rationale was that customers often work with mixed tool stacks, and that treating open-source tools as first-class citizens lets them bring different sources together under one umbrella. The customer figure is his claim in the interview, not an independently documented customer breakdown.
How later APAC survey figures add context
New Relic’s later survey summaries offer a separate view of observability conditions and spending. They are survey findings, not evidence of New Relic’s own revenue growth, and their populations and years differ from Willy’s 2024 comments.
| Source and year | Reported figure | What it describes |
|---|---|---|
| New Relic, 2026 APAC Observability Forecast summary | 47.6% in APAC; 36.2% globally | Respondents reporting high-impact outages weekly or more often. The landing-page summary says the report covers 950 IT and engineering leaders across India, Japan, ANZ, and Southeast Asia. |
| New Relic, 2025 APAC Observability Forecast | 575 professionals across nine countries | The report’s stated survey population. |
| New Relic, 2025 APAC Observability Forecast | $2 million | Reported median annual observability spend in the region. |
| New Relic, 2025 APAC Observability Forecast | $2 million | Reported median cost per hour for a high-impact outage. |
| New Relic, 2025 APAC Observability Forecast | $61 million | Reported median annual outage cost. |
The survey figures describe the populations and measures reported by New Relic; they should not be generalized to every organization in APAC.
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